Entering Registration Overrides

Important Note: Granting an override does not register the student for the class. The student must still log into their portal and through Experience complete the registration process to finalize their registration in the class.

• From your Portal, open Experience, navigate to the Faculty Services card, then click on Registration Overrides.
• In Student and Advisee ID Selection area, use the drop-down menu to select the Term for which the override is being requested (e.g., Fall 2025).
• Next enter one of the following:
  • Student ID
  • Student Last Name and/or First Name
    • Tip: The system does allow the use of a % as a wildcard for name searches.
• Click Submit.
• A list of matching students (or the single student if you used the ID) will appear. Click on the student’s name to select them and proceed.
• You will now be on the Registration Overrides page for the selected student and term. From the Override drop-down menu, select the specific type of override you wish to grant.
• From the Course drop-down menu, select the specific Course/CRN (Course Reference Number) for which the override applies. Click Submit.
  • If the student requires more than one type of override for the same course (e.g., Capacity and Prerequisite), click the + Add Override button. Repeat the steps above for the additional override(s).
    • Note: Only courses where you are the primary instructor for the selected term will appear.
• Once all necessary overrides are entered, click the Submit button. A confirmation message (green) will appear at the top of the page (e.g., Save Successful).
• The overrides you just entered will now be displayed in the Current Student Overrides section on the bottom half of the screen.

Communicate with the student that the override has been granted. Remind the student that they must log into their portal and through Experience complete the registration process to finalize their registration in the class.

Important Note: A student may require multiple overrides to successfully register for a class. For example, a student might need both a Time Conflict override and a Prerequisite override.

• You must enter each necessary override individually using the + Add Override button for the same class.
  • To save time, you can select the All No Capacity override. This single selection grants permission for all restrictions (e.g., Prerequisites, Time Conflict, Class, Major, etc.) EXCEPT for a Capacity override.
• Capacity Overrides: After the waitlisting process concludes (typically the 3rd day of the term), the following overrides are available.
  • Capacity: If the class is full, you can select and enter the Capacity override separately.
    • To save time, you can select the All Including Capacity override. This selection grants permission for all restrictions and INCLUDES the capacity restriction.

Check out our step-by-stey guide on Entering Registration Overrides

When registration begins Chairs and APAs can use the following override:

After wait-listing concludes (typically 3^rd day of the term), Chairs and APAs can use the following capacity overrides to permit a student to enroll in a full class.

Note: If you use a classroom, ensure it can accommodate additional students before providing a capacity override.

As of the 2nd week of the term, ALL classes will require an Instructor override to allow a student to enroll.  Note: this does not apply to Summer term.

Capacity overrides are not available during the waitlisting period because issuing a capacity override during waitlisting will break the waitlist for students. Students add and drop classes frequently, meaning the capacity and waitlist status of a class is not static. At any time a student may drop a course triggering the system to inform the student on the waitlist with first priority that they have 24 hours to enroll in the course. If a student were to receive a capacity override for that same class that student could enroll, taking the seat from the waitlisted student. The waitlisted student would be blocked from registering, would be dropped from the waitlist, and lose their position on the waitlist. The waitlisted student can waitlist the course again, but they lose their priority spot on the waitlist. The chaos and upset this would cause is why capacity overrides are only available after waitlisting has ended.

Waitlisting begins with the start of registration. Waitlisting ends as follows:

• Fall, Winter, and Spring terms:
• Monday of week 1 is the last day to waitlist a class
• Tuesday of week 1 students that received a waitlist notice are given 24 hours to enroll in the class
• Wednesday of week 1 waitlisting is over, and capacity overrides are available
• Summer term – regardless of part of term:
  • Wednesday of week 1 is the last day to waitlist a class
  • Thursday of week 1 students that received a waitlist notice are given 24 hours to enroll in the class
  • Friday of week 1 waitlisting is over and capacity overrides are available

A student that received an override for a class during the waitlisting period will retain that override after waitlisting has ended and may have a capacity override added to their existing override(s). For example, a student that received a prerequisite override during waitlisting may request a capacity override be added after waitlisting has ended.

First and foremost, an override does not register a student in a class. It is critical that the student waitlist or register for the course after receiving the override.

Students can view registration overrides in Experience within the Prepare for Registration area. When they select this option for a given term they will see any override issued to them in the section titled Permit Override. This is particularly helpful for them to see if an override promised by an instructor was input and to find the CRN of a course, which is needed to enroll in a full class when a capacity override has been issued.

To enroll in a full class for which they have an override the student must navigate to the Register for Classes area, click the Enter CNRs tab to manually enter the CRN of the class(es), click Add to Summary and then click Submit. Students should always verify they are enrolled by confirming that the Status reads Registered.

Due to the accelerated pace of a quarter system it is critical that students attend class and engage in class material from the beginning of the term. Although the university’s deadline for enrolling in a class is Friday of week two the expectation is that students register and engage in the class from the start of the term.

In order to register for a class as late in the term as week two, all students are required to obtain instructor approval in the form of an override.

After Friday of week two, students are not eligible to participate in or attend any class that they are not registered for. In the service of students, it is recommended that you monitor enrollment and followup early with any unenrolled students. It is the responsibility of the instructor to prohibit a student from attending and/or participating after the deadline. Should a student be allowed to attend a class after the deadline without being registered, both the student and the instructor are violating the university Course Registration Policy and the Federal Education Rights and Privacy Act (FERPA).

I gave a student an override but they still can’t register?

The student may have additional restrictions that need to be overridden (e.g. if a student received a prerequisite override, but the course is also restricted to seniors and the student is a junior they will also need a class override). If the class is full and waitlisting is on-going they can only waitlist the course. If waitlisting has ended and the class is full the student would need a capacity override to enroll. If a student has a capacity override, using Experience, they have to manually enter the CRN of the class in the Registration For Classes area in order to enroll. Please refer students to our Registration page to learn more about Registration Overrides and Waitlisting.

Can I override a student’s registration hold?

No! Registration holds apply to the student not the course. The student will need to make contact with the office that has placed the hold and take steps to resolve the issue. The Office of the Registrar does not hold student registration. That is a common misconception, but holds preventing registration are placed by other office for various reasons. The most common reason is that the student has a significant account balance from a prior term. Either the student has not contacted the Business Office to develop a payment plan or they had a plan and failed to follow through. Please refer students to our Registration page to learn more about Registration Holds.

How does a student audit a course?

While the university’s goal is to move toward paperless processes, registering for an audit remains an exception that requires a specific form. Students must use the dedicated Audit Course Registration form. Please refer students to our Registration page to learn more about Audit Registration.  Note: Students cannot simply ‘sit-in’ on a class. In accordance with FERPA and the Course Registration Policy, all students attending a course (even without receiving credit) must be registered via the audit process.

How does a student with a registration hold drop or withdraw from a course?

Students with an active Registration Hold are prevented from making changes to their class schedule directly through the online registration system. Students must email registrar@wou.edu by the drop or withdrawal deadline requesting assistance. Advise students in this situation to act quickly to meet registration and refund deadlines. Please refer students to our Registration page. Students can learn more about registration holds in the Experience – Course Drop vs. Course Withdrawal: Definitions area of the page. 

• Entering Registration Overrides
• Paperless Registration Presentation

• From your Portal, open Experience, navigate to the Advisor Tools card, then click on Advisee Search.
• In Advisee Search area, use the drop-down menu to select the Term for which the override is being requested (e.g., Fall 2025).
• In View advisee listing, or search by area, search for the student using their ID, name, or email. Click on View Profile.
  • To see a list of all students assigned to you, click on View My Advisee Listing.
    • Then select the student to open the student’s Profile
• On the far-right side of the student’s profile, locate the Holds menu item.
  • If the student has active holds, a number will typically be displayed next to the word “Holds” (e.g., “Holds (1)”). Click on the Holds link.
• The system will display a list of all active holds.
  • Important Note:
    • The Advisor Hold (AH) is the only hold that can be released directly by faculty via the Student Profile.
    • Only the advisor(s) assigned to the student in the system are authorized to release the AH hold.
    • All other hold types (e.g., AD, AR), must be removed by the originating office (e.g., Admissions, Accounting & Business).
• Click the check box to the left of the Advisor Hold (AH), and then click the Release button.
• A prompt will appear asking you to enter a comment and to confirm the release.
  • While a comment is not required, it is strongly encouraged.
• Click OK to complete the process.
• The page will refresh. A confirmation message (green) will appear at the top of the page, confirming the successful release (e.g., Successfully released the hold).

To manage holds for another advisee, return to the Advisee Search or Advisee Listing and repeat the process for the next student.

Check out our step-by-step guide on Release a Registration Hold