If you encounter an issue when entering WOU Portal, contact the WOU Computing Services help desk.

Hours (Pacific Time): Monday – Friday, 8:00 am – 5:00 pm

Voice: (503) 838-8925 | E-mail:

If you encounter a technical issue within ALEKS, contact ALEKS Higher Education Customer Support:

Hours (Eastern Time):  Sunday, 4:00 pm to 1:00 am | Monday – Thursday, 7:00 am to 1:00 am | Friday, 7:00 am to 9:00 pm

Voice: (714) 619-7090 | E-mail: contact ALEKS


If you need to consult with an adviser prior to New Student Orientation, send an email with your initial question to

If you have questions about mathematics during the academic year and are at the WOU campus, you may use the free drop-in mathematics tutoring at the WOU Math Center.


The ALEKS assessment website is new to WOU. If you have a question and don’t see your answer on our pages, please contact the WOU Mathematics Department for more information. We are happy to answer your questions

  1. Help, I have a time out error due to inactivity, but I’m still within 24 hours of when I started the test
    To solve this issue, close your browser and re-log in to the WOU Portal and into ALEKS.
    If this does not work, try clearing your browser cache and then re-log in.
    If this does not work, try a different browser (e.g., Chrome instead of Explorer).


Mathematics Department

(503) 838-8465 | or e-mail: