It’s easy enough to use electronic mail, but there is an art to communicating effectively on-line. Here are some simple guidelines for telecommunicating.
Always specify clearly what you are writing about – avoid being vague or verbose.
Use numbering or bullets (and brevity) to highlight your important points; use of multiple colors and fonts is discouraged.
Limit the message to one subject. If you need to raise multiple issues, clearly state this in the first line or in the subject line.
Do not use all caps or likewise, all lower case.
Use of exclamation points should be limited. Use only one exclamation point per statement.
Do not use textspeak, abbreviations, or acronyms.
Manners are important; say “please” and “thank you” when appropriate.
Double check all communications for spelling, grammar, and sentence structure.
Finally, to make certain your electronic communications are of a professional quality, be sure to include:
- a clear, specific subject line
- an appropriate and professional greeting
- the main point stated in the opening sentence
- a friendly closing
- a professional signature block with appropriate contact information