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    Mathematics Department

    Home » ALEKS Math Assessment » Help and FAQs

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      ALEKS Math Assessment

      HELP

      If you encounter an issue when entering WOU Portal, contact the WOU Computing Services help desk.

      Hours (Pacific Time): Monday – Friday, 8:00 am – 5:00 pm

      Voice: (503) 838-8925 | E-mail: ucshelpdesk@wou.edu

      If you encounter a technical issue within ALEKS, contact ALEKS Higher Education Customer Support:

      Hours (Eastern Time):  Sunday, 4:00 pm to 1:00 am | Monday – Thursday, 7:00 am to 1:00 am | Friday, 7:00 am to 9:00 pm

      Voice: (714) 619-7090 | E-mail: contact ALEKS

      Website: http://support.aleks.com/assess_placement

      If you need to consult with an adviser prior to New Student Orientation, send an email with your initial question to advising@wou.edu.

      If you have questions about mathematics during the academic year and are at the WOU campus, you may use the free drop-in mathematics tutoring at the WOU Math Center.

      FAQs

      Question: I have a time out error due to inactivity, but I’m still within 24 hours of when I started the test

      Answer: To solve this issue, close your browser and re-log in to the WOU Portal and into ALEKS.
      If this does not work, try clearing your browser cache and then re-log in.
      If this does not work, try a different browser (e.g., Chrome instead of Explorer).

       


      Contacts & Questions

      Questions about ALEKS | Student Success & Advising

      email: advising@wou.edu | phone: 503-838-8428 | chat: Ask SSA - wou.edu/advising

      Questions about mathematics placement | Please see your academic advisor

      Mathematics Prerequisite and Placement Guide

      • About ALEKS Math Assessment
      • How long do I have?
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      • Understand Your Score
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      • Transfer-AP-CLEP Credits
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      • ALEKS & GEN ED
      • Disability Accommodations
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