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Why is Western moving to Zoom Phone?
Zoom Phone is a modern Unified Communications platform that makes your Western phone number significantly more powerful. It enables you to use your WOU phone number from any computer or smartphone and easily move from a phone call to a full Zoom Meeting in seconds.
When do we start using Zoom Phone?
Western, in collaboration with Zoom’s implementation team, is targeting the start of September to activate Zoom Phone. The ‘Phone’ section will appear in your Zoom client at that time.
Will my phone number change?
No, your phone number will not change.
Is Zoom Phone a new app/application?
Zoom Phone is a new function within the Zoom app. The section ‘Phone’ will appear as an option in the Zoom toolbar.
Is a Zoom Phone call different from a Zoom Meeting?
Yes. Zoom Meetings is the multimedia collaboration tool we’ve been using that includes video, screen sharing, breakout rooms, and more.
Zoom Phone calls are phone calls with awesome capabilities like moving a call from your laptop to your smartphone and answering text messages via your WOU extension. And if both parties of a call are using Zoom Phone from WOU, by clicking the ‘Meet’ button, the call can move to a full Zoom Meeting.
Do I need to wear a computer headset to make all my calls?
If you have a computer with a built-in microphone and speaker, such as any laptop or an iMac, and a quiet or private office, you don’t need to wear a headset. If you have a shared workspace or discuss sensitive information over phone calls, you should use a headset.
Does Zoom Phone use my camera?
No, your camera is not used during Zoom Phone calls.
Could I just have a new phone instead of using a computer headset or my smartphone?
Software phones are now standard across many industries because of the features not possible with traditional phones and lower upfront and ongoing costs. Your phone model is never obsolete if your phone is a software application. Calling from the Zoom app is a better option for staff that travel or work from home, and it frees up space on your desk.
A new phone may be installed in circumstances where a phone is used by multiple staff or for a ‘utility’ function that isn’t practical to serve another way.
If I use Zoom Phone from my smartphone, does it use my cell plan’s minutes?
No. Zoom Phone calls using the Zoom app on your smartphone will use your data plan or WiFi if you’re connected to WiFi.
UCS is offering a basic wired USB headset during the migration to Zoom Phone. May I use another headset?
Yes. Zoom maintains a list of compatible headsets, including wireless models . Most USB headsets will work with Zoom.
How will I hear the phone ringing?
Zoom will play a ‘ringing’ sound through your headset. Zoom can also be set to ring through your computer speakers in addition to the headset. The ringing will be heard even when your screen is locked.
Does Zoom Phone change the way I dial phone numbers?
Yes. You will still call your colleagues by dialing their five digit extensions – and now you can also type out their names. But, you no longer start dialing with a 9 for external calls. You do not need to add a 1 to distinguish between local and long distance calls. Finally, all US long distance is included at no additional cost, so long distance codes are no longer used.
Do I have to re-record my voicemail greeting?
Yes. Greetings recorded on our current system will not transfer to Zoom Phone. All voice mailboxes in Zoom Phone will have an initial default greeting. You can create multiple greetings on the Zoom website for different situations, like ‘outside of work hours’, ‘vacation’, or ‘summer break.’ You can also define your work hours. Calls made to your WOU number outside of your defined work hours will connect to your voicemail immediately.
- Open your Zoom Phone settings page on the Zoom website (link)
- Scroll to ‘Call Handling’ and under ‘Greeting & Leave voicemail instruction’ click ‘Audio Library’
- In the pop-up dialog, click ‘Add Audio’
- Choose the tab ‘Record by Computer’ and if your web browser asks for permission to use the microphone, click ‘Allow’
- The webpage allows you to set the loudness of your microphone. Click ‘Next’
- Click ‘Record’ to begin your recording. Click the small ‘stop’ icon on the left of the dialog to stop recording.
- Click ‘Add’, then ‘Use the Audio.’
Customizing audio greetings and hold music – Zoom Help Center
Is there a limit to the number of voicemails I can keep, and will they still go to my email?
Zoom Phone does not limit your voicemail storage. Voicemails will still be emailed to you, and not only is the audio attached to the email, but so is a text transcription of the voicemail. All of your incoming messages are also available in the Zoom application under the ‘Voicemail’ tab.
It's after September 1st and I’m logged in to my WOU Zoom account. Why isn’t there a ‘Phone’ section in the Zoom application’s toolbar?
Phone numbers that were used very infrequently over the last three years may have been filtered from WOU’s initial Zoom Phone activation. However, every campus member that needs to place and receive phone calls will be accommodated. Please email ucshelpdesk@wou.edu with your name and WOU phone number (extension).
What’s going to happen to the old phone on my desk?
We will visit your office soon after the new system is activated to collect your old phone for electronic recycling. It can still be used to call Campus Public Safety or the UCS Service Request Desk.
I’m an APA, office administrator, or supervisor of an area. Do I still need to inform UCS of staff changes?
Yes. Please contact the UCS Service Request Desk at ucshelpdesk@wou.edu with updates on new staff that need to use a WOU phone number, or staff changes that will impact phone number assignments.
Why is the Zoom application asking for my location?
Your location information is set automatically when you’re using WOU’s campus network in Monmouth or Salem. The application may prompt you to enter your location if you use Zoom Phone when not on WOU’s network.
Zoom Phone has the ability to send your location information with emergency (911) calls. Your location information is used by public safety personnel to direct first responders with better accuracy.
