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University Computing Solutions

Home » GETTING SUPPORT

Menu
  • GETTING SUPPORT
  • Policies and Procedures
    • Back
      • Acceptable Use of University Computing Resources Policy
      • Banner FIS-HRIS-SIS
      • File Sharing Information
      • Pawprint Accounts
      • Secondary Email Account Agreement
      • From
      • WOU Account Lifecycle Policy
  • Data Warehouse
    • Back
      • WOU Enterprise Data Warehouse
      • Cognos Reporting
  • Solutions
    • Back
      • Classrooms/Computer Labs
      • Classroom equipment
      • Audio-Visual Equipment Charges
      • Classroom equipment reservation form
      • Customer Services and Support
      • Computer Labs
      • Google Workspace for Education
      • General features
      • Google Apps FAQs
      • Tips & Tricks
      • Resources
      • Banner Cloud FAQ
      • Cybersecurity
      • Infrastructure Statistics
      • Other FAQs
      • Request Secondary Email
      • Resource List
      • Technology Support Center
      • Request Computer Replacement
      • Tutorials
      • University Technology Advisory Committee
      • WouTV – Digital Production Services
      • Document Management
      • About Document Management
      • Document Management Project Request
      • DocStar User Access Request Form
      • DocStar How-To
      • Purchasing
      • Educational Discounts
      • Purchase Request System
      • Unified Communications
      • Unified Communications
      • Audio Conferencing
      • Webinars
      • Desktop Videoconferencing
      • Room Videoconferencing
      • Zoom at Western Oregon University
      • Remote Access
      • Information on working remotely
  • People
    • Back
      • List of people in the department

GETTING SUPPORT

Service Request Desk

The University Computing Solutions Service Request Desk (503-838-8925) is available Monday through Friday, 8a.m. – 5p.m. to document your IT service needs. Our Service Request Representatives will document any issues you are having and direct them to the available tech. Technicians are available Mon. thru Fri. 8a.m. – 12p.m. and 1p.m. – 5p.m. (closed 12p.m. – 1p.m.).  Unfortunately, UCS is unable to provide any technical assistance on non-WOU owned equipment.

After hour emergency support (ex: data center systems down, network infrastructure down)
Public safety dispatch 503-838-8481

For assistance please call:

the on campus extension 88925 (503-838-8925) Or email ucshelpdesk@wou.edu

Request a new project

Have a new project that will need UCS’s help.

Request a new project

Office

Our office is located in ITC009 and is open 8:00 a.m. to 5:00 p.m. Monday through Friday. You may reach us by phone at extension 88925

 

CONTACT US

University Computing Solutions

503-838-8925 texting now available | or e-mail: ucshelpdesk@wou.edu | Location: ITC 009

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WESTERN OREGON UNIVERSITY
345 Monmouth Ave. N.
Monmouth OR 97361

503-838-8000 | 1-877-877-1593

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