UCS provides multiple ways to access your work from home. Below are the different options we provide.

WOU VDI   |   WOU VPN   |   Connecting to Network Drives   |   Zoom   |   Access Class rosters   |   Office 365   |   Creative Cloud

WOU Virtual Desktop

With this option, your drives (H, I, K, etc.) will automatically be mapped. 

Or, access WOU VDI by clicking on the icon in Portal WOU VDI icon

Log into WOU Virtual Desktop

Step 1:

Using the browser of your choice, navigate to https://vdi.wou.edu or follow theVirtual Desktop link in Portal


Step 2:

Click on the “VMware Horizon HTML Access” button
Note: if you check the box below the button, it will skip this screen next time you navigate toVirtual Desktop in your current browser.
VDI step 2


Step 3:

Enter your WOU credentials (username and password), then click “Login” and you’re good to go!

Send Ctrl+Alt+Delete to Virtual Desktop

Step 1:

Find the small tab to the left of theVirtual Desktop screen and click on it. This will open a side screen full of options.

Send Ctrl Alt Delete step 1


Step 2:

At the top of this side screen, click on the button with the three square symbols, as shown in the screenshot below. This will send a Ctrl+Alt+Delete to the Virtual Desktop machine.

Send Ctrl Alt Delete step 2

Virtual Desktop App Windows Install

Step 1:

Click on the “VMware Horizon Client for Windows” and then click “Go to Downloads”

VDI Windows


Step 2:

Click on the “Download” button in the new window

VDI windows tutorial step 1


Step 3:

Find the installer (VMware-Horizon-Client) in the Downloads folder in File Explorer and double click on it

VDI windows tutorial step 2


Step 4:

Click “Agree & Install.” This will begin the install process.

VDI windows tutorial step 3


Step 5:

Once the install has been completed, click on “Finish”

VDI windows tutorial step 4


Step 6:

You’ll have to restart your computer for the installation to complete. Click on “Restart Now”

VDI windows tutorial step 5


Step 7:

Once your computer restarts, log in and open the Horizon Client. Once inside the app, click on “Add Server”

VDI windows tutorial step 6


Step 8:

In the popup screen that appears, enter “vdi.wou.edu” then click the “Connect” button

VDI windows tutorial step 7


Step 9:

After you click the “Connect” button, a login screen will appear. Enter your WOU username and password, and you should be all set!

VDI windows tutorial step 8

Virtual Desktop App Mac Install

Step 1:

Click on the “VMware Horizon Client for Mac” and then click “Go to Downloads”


Step 2:

Click on the “Download” button in the new window

VDI Mac tutorial step 1


Step 3:

Find the installer (VMware-Horizon-Client) in the Downloads folder in Finder and double click on it

VDI Mac tutorial step 2

VDI Mac tutorial step 2


Step 4:

Accept the license agreement by clicking “Agree”

VDI Mac tutorial step 3


Step 5:

Drag the VMware Horizon Client icon in the window into the Applications folder icon

VDI Mac tutorial step 4


Step 6:

Find the “VMware Horizon Client” application in your Applications folder in Finder, then double click on it

VDI Mac tutorial step 5


Step 7:

A security window will pop up asking if you want to open the app. Click “Open”

VDI Mac tutorial step 6


Step 8:

The app will open in a new window asking you to enter the name of a Connection Server. Enter “vdi.wou.edu” into the field, then click “Connect”

VDI Mac tutorial step 7


Step 9:

After you click the “Connect” button, a login screen will appear. Enter your WOU username and password, and you should be all set!VDI Mac tutorial step 8


With this option, you will have to map your drives (H, I, K, etc.) yourself

Download the Windows or Mac installer

Directions for connecting to network drives

Note: You must be off the campus network to reach this address and download the installer

How to Connect to the VPN for Windows

Step 1:

Open your preferred browser and type https://ra.wou.edu into the search bar

Step 2:

Enter your WOU username and password into the respective text boxes and click “Logon”

VPN Windows step 1

Step 3:

The automatic installation will fail. To proceed, click on the “Windows Desktop” link

VPN Windows step 1

Step 4:

The following window should pop up. Click “Save File” (this should save it to your Downloads folder)

VPN Windows step 3

Step 5:

Find the installer file in your Downloads folder and double click on the anyconnect-win icon

VPN Windows step 5

Step 6:

The installer wizard should pop up. Click the “Next” button.

VPN Windows step 6

Step 7:

Choose the “I accept the term in the License Agreement” radio button. Then, click “Next

VPN Windows step 7

Step 8:

Click “Install

VPN Windows step 8

Step 9:

The following popup window should appear. Click “Yes

VPN Windows step 9

Step 10:

Once the following window has finished, click “Next

VPN Windows step 10

Step 11:

Click “Finish

VPN Windows step 11

Step 12:

On the bottom left of your screen, navigate to the search box (click the magnifying glass icon) and in the text box type “AnyConnect” and click on “Cisco AnyConnect Secure Mobility Clientwhen it pops up

VPN Windows step 12

Step 12:

A small window should appear with the drop down box pre-filled with ra.wou.edu. If this box is not filled, please type ra.wou.edu. Click on “Connect

VPN Windows step 13

Step 13:

In the new window that appears, enter your WOU credentials (username and password), then click “OK

VPN Windows step 14


On the bottom right of your screen, you should see a message that you are connected via VPN (the message will only last for a few seconds)

VPN Windows step 15




Disconnect from VPN

Step 1:

Click on the System Tray (small caret [up arrow]) icon on the bottom right of your screen. This will bring up a small window full of icons. Click on the one that looks like the earth with a lock over it. This will open the Cisco VPN Client.

VPN Windows step 16

Step 2:

Once the Cisco VPN Client window appears, click on “Disconnect” and you’re done

VPN Windows step 17

Connect to VPN on a Mac

Step 1:

Open your preferred browser and type https://ra.wou.edu into the search bar

Step 2:

Enter your WOU username and password into the respective text boxes and click “Logon

VPN Mac step 1

Step 3:

The automatic installation will fail. To proceed, click on the “Mac OS X” link

VPN Mac step 3

Step 4:

Navigate to Finder at the bottom left of your screen and open it

VPN Mac step 3

Step 5:

Find the installer file in your Downloads folder and double click on the anyconnect-macosx icon

VPN Mac step 5

Step 6:

A new window with the vpn.pkg should appear. Double click on the package icon

VPN Mac step 6

Step 7:

If you get the message that the package’s certificate has expired, click “Continue

VPN Mac step 7

Step 8:

Back in the installer window, click the “Continue” button

VPN Mac step 8

Step 9:

Choose “Continue

VPN Mac step 9

Step 10:

Click “Agree” to continue the install

VPN Mac step 10

Step 11:

Choose “Install

VPN Mac step 11

Step 12:

After you click “Install” a popupwindow willappear asking for your WOU credentials. Enter your username and password, then click “Install Software

VPN Mac step 12

Step 13:

Choose “Close

VPN Mac step 13

Step 14:

After the previous step, a popup will appear asking if you want to move the package to the trash. This is completely up to you; however, the installer is no longer needed and can be thrown away.

VPN Mac step 14

Step 15:

On the bottom left of your screen, once again open Finder, then navigate to Applications on the sidebar. Within Applications there will be a folder titled “Cisco.” Open the folder and double click on the “Cisco AnyConnect Secure Mobility Client” application

VPN Mac step 15

Step 16:

A small window should appear with the drop down box pre-filled with ra.wou.edu. If this box is not filled, please type ra.wou.edu. Click on “Connect

VPN Mac step 16

Step 17:

In the new window that appears, enter your WOU credentials (username and password), then click “OK.” You should now be connected to the VPN.

VPN Mac step 17


Disconnect from VPN

Step 1:

Check the Dock at the bottom of the screen, and find the icon shown below. Click on the icon to open the Cisco VPN Client.

VPN Mac step 18

Step 2:

Once the AnyConnect Cisco Client window appears, click on “Disconnect” and you’re done

VPN Mac step 19

Connecting to Network Drives

If you’d like to connect to your departmental or personal drives (H, I, K, P, etc.) when using the WOU VPN, follow the instructions below

Note: You must be logged in to the WOU VPN before your drives can be mapped
When using the VPN to connect to network drives please use the following when asked to log in mash\username
Department Network Drive Examples

H Drive




I Drive

Note: If you have questions about your department name, please contact sysadmin@wou.edu

\\groupa.wou.edu\groupa\departmentname (departments A-I)
\\groupj.wou.edu\groupj\departmentname (departments J-Q)
\\groupr.wou.edu\groupr\departmentname (departments R-Z)

smb://groupa.wou.edu/groupa/departmentname (departments A-I)
smb://groupj.wou.edu/groupj/departmentname (departments J-Q)
smb://groupr.wou.edu/groupr/departmentname (departments R-Z)


J Drive




K Drive




P Drive (public_html)



Connecting to Network Drives from Windows

Step 1

Click on the folder icon near the bottom left of the screen. This will open “File Explorer

Network Drives Windows step 0

Step 2

Right click the “This PC” icon on the left hand side of the menu. A submenu will appear.

Network Drives Windows step 1

Step 3

Click on the “Map network drive” option.

Network Drives Windows step 2

Step 4

In the new window, select the correct drive letter that you want to use. Free drive letters will have empty lines next to the colon; these are the ones you want to choose.

Network Drives Windows step 3

Step 5

Add your path as below to the “Folder” text box. Make sure Reconnect at sign-in” is checked.

Network Drives Windows

Step 6

Click “Finish”
There will be a popup window that asks for your WOU credentials.
BE SURE to enter your username like below, or you’ll get errors:

Network Drives Windows step 4

Connecting to Network Drives from Mac

Step 1:

Open Finder (in the Dock at the bottom of your screen)

Mac Network Drive Step 1\\

Step 2:

Once Finder is open, go to the tool bar at the top of your Mac and click “Go.” In the menu that pops up, click “Connect to Server.” (Alternatively, once Finder was open you could just use the keys Command + K). The window Connect to Server will pop up on your screen.

Mac Network Drive Step 2

Step 3:

The Connect to Server window allows you to add the drives you’d like to connect to. In the “Server Address” text area, type in the following:
smb://[name of drive].wou.edu/[name of drive]/[name of department folder]
example: smb://groupa.wou.edu/groupa/aswou
Then, click the plus (+) button on the end of that text area so that the server address will be added to the “Favorite Servers” area for easy access.
Finally, click the “Connect” button and you’ve got access to the drive.

Mac Network Drive Step 3


Security Best Practices

Zoom is a video conferencing tool for virtual learning, remote meetings, and online collaboration. This document will help you with security features designed to control online classrooms, prevent disruption, and help educators effectively teach remotely. Here are some best practices for securing your virtual classroom using Zoom.

Secure your virtual classroom or meeting room

Do not make classrooms or meeting rooms public. It is very important that you tell your students not to post Zoom room information, especially passwords, on social media. Provide the link directly to specific people. This means you will want to email or text your remote participants directly. You could also post the meeting information in Moodle, in a location that only your students have access to.


In Zoom, there are two options to make a meeting private: require a meeting password or use the waiting room feature and control the admittance of guests. Once your meeting is started, you can lock the Zoom session so that no one else can join. It is kind of like closing the classroom door a few minutes after the class starts. Give your students a few minutes to connect to the room and then click Participants at the bottom of your Zoom window. In the Participants pop-up, click the button that says Lock Meeting.


Enable the Waiting Room

The Waiting Room feature is one of the best ways to protect your Zoom virtual classroom and keep out those who aren’t supposed to be there.

When enabled, you have two options for who hits the Waiting Room before entering a class:

  1. All Participants will send everyone to the virtual waiting area, where you can admit them individually or all at once.
  2. Guest Participants Only allows known students to skip the Waiting Room and join but sends anyone not signed in/part of your school into the virtual waiting area.

The virtual Waiting Room can be enabled for every class (in your settings) or for individual classes at the scheduling level (see below).  Starting on March 31, 2020 this feature was turned on by default.


Control screen sharing

Manage screen sharing options. In Zoom, change screen sharing to “Host Only” (As of March 26, 2020, this is enabled by default). This will give instructors more control over what students are seeing and prevent them from sharing random content. However, if students need to share their work with the group, you can allow screen sharing in the host controls. Click the arrow next to Share Screen and then Advanced Sharing Options. Under “Who can share?” choose “Only Host” and close the window. You can also change the default sharing option to All Participants in your Zoom settings.


Lock down the chat

Teachers can restrict the in-class chat so students cannot privately message other students. We’d recommend controlling chat access in your in-meeting toolbar controls (rather than disabling it altogether) so students can still interact with the teacher as needed.

Remove a participant

If someone who’s not meant to be there somehow manages to join your virtual classroom, you can easily remove them from the Participants menu. Hover over their name and the Remove option (among other options) will appear. Click to remove them from your virtual classroom, and they won’t be allowed back in.

Security options when scheduling a class

Zoom gives you some other protection options when scheduling a class and before you ever have to change anything in front of your students. Here are a few of the most applicable:

  • Require registration: This shows you every email address of everyone who signed up to join your class and can help you evaluate who’s attending.
  • Use a random meeting ID: It’s best practice to generate a random meeting ID for your class, so it can’t be shared multiple times. This is the better alternative to using your Personal Meeting ID, which is not advised because it’s basically an ongoing meeting that’s always running.
  • Password-protect the classroom: Create a password and share with your students via school email so only those intended to join can access a virtual classroom.
  • Allow only authenticated users to join: Checking this box means only members of your school who are signed into their Zoom account can access this particular class.
  • Disable join before host: Students cannot join class before the teacher joins and will see a pop-up that says, “The meeting is waiting for the host to join.“
  • Manage annotation: Teachers should disable participant annotation in the screen sharing controls to prevent students from annotating on a shared screen and disrupting class.



Additionally, teachers have a couple in-meeting options to control your virtual classroom:

  • Disable video: Turn off a student’s video to block distracting content or inappropriate gestures while class is in session.
  • Mute students: Mute/unmute individual students or all of them at once. Mute Upon Entry (in your settings) is also available to keep the clamor at bay when everyone files in.
  • Attendee on-hold: An alternative to removing a user, you can momentarily disable their audio/video connections. Click on the attendee’s video thumbnail and select Start Attendee On-Hold to activate.


Keep software updated

It is important that you update your Zoom software whenever a new version is available. In January and again in April 2020, Zoom updated their software. In their security updates, Zoom added passwords by default for meetings and disabled the ability to randomly scan for meetings to join. As new vulnerabilities are discovered, these are patched by updates to the software.



You can also view this video from Zoom on securing your virtual classroom:

Zoom 101: Securing your Meetings & Virtual Classrooms

Educational Webinars sessions

Zoom offers several Zoom Education Webinar sessions each week with a live host to answer your questions, and focus on the following topics:

  • How to download Zoom applications and join a Zoom meeting
  • How to schedule a meeting and send out invitations
  • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)

Step 1

Sign into the Zoom desktop client
Zoom sign in screen

Step 2

Click your profile picture then click Check for Updates
Zoom check for updates


Updating to Latest Zoom version 

From your iOS device: Go to the App store, tap on account, and update Zoom Cloud meetings. 

From your Android device: Go to the Google Play store, tap on Zoom Cloud meetings and update.


Additional information – Where do I download the latest version?

New and enhanced features – for Version 5.0

    • AES 256-bit GCM encryption  – Windows, macOS, Linux, iOS, Android
      Zoom is upgrading to the AES 256-bit GCM encryption standard, which offers increased protection of your meeting data in transit and resistance against tampering. This provides confidentiality and integrity assurances on your Zoom Meeting, Zoom Video Webinar, and Zoom Phone data. This version of the Zoom client will support GCM encryption when it is automatically enabled for all accounts on May 30. 
    • Meeting features
      • Report a user during a meeting  – Windows, macOS, Linux, iOS, Android
        The meeting host can now report a user during a meeting by clicking on the Security icon, then Report. This feature will generate a report which will be sent to the Zoom Trust and Safety team to evaluate any misuse of the platform and block a user if necessary. 
      • Additional feedback options at the end of a meeting – Windows, macOS
        Users will now have the ability to provide additional feedback if the setting Post meeting feedback survey is enabled. This feedback can also be viewed in Dashboard and can be downloaded as a spreadsheet. This setting was previously named Display end of meeting feedback survey.
      • Enhancements to meeting end/leave flow – Windows, macOS, Linux, iOS, Android
        The host will now be required to assign a new host when leaving the meeting. Additionally, the pop-up message asking if the host would like to leave or end the meeting will now be displayed by the Leave button. 
      • Show the connected data center  – Windows, macOS, Linux, iOS, Android
        Users can see which data center they are connected to by clicking on by clicking on the info icon at the top left of the client window.
      • Select data center regions when scheduling a meeting  – Windows, macOS, Linux, iOS, Android
        Users can now select which data center regions they would like their in meeting traffic to use when scheduling a meeting.
    • Chat features
      • Indication of an external user  – Windows, macOS, Linux, iOS, Android
        Users will have the label “External” next to their name if they are not part of your Zoom account. This label will be displayed in one on one messages. This label will also be displayed in the user’s profile details when you hover over their profile picture and in the channel members list. 
    • Phone features
      • Enhanced encryption – Windows, macOS, Linux, iOS, Android
        Zoom supports secure voice calls across all supported SIP devices, desktop, and mobile clients. Zoom Phone supports standards-based encryption using SIP over TLS 1.2 Advanced Encryption Standard (AES) 256-bit algorithm for calls and during phone provisioning sessions. In addition, call media is transported and protected by SRTP with AES-256 bit algorithm for Zoom desktop and mobile clients, and with AES-128 bit algorithm for devices.

Additional information on Zoom 5.0 – New updates for April 27, 2020 – Version 5.0


How to access class rosters

Access class rosters through WolfWeb tutorial

Step 1

From the Portal click on the Wolf web icon WolfWeb icon


Step 2

Click on the Faculty Menu

Classroom roster screenshot


Step 3

Click on Class List
Classroom roster screenshot


Step 4

Select a term code

Classroom roster screenshot

Step 5

Select a course
Classroom roster screenshot

Wolf web will display the students registered for this course and their email addresses. If you want all of the student’s email addresses, click on the “Display Email List” button Display Email List

Faculty can also access a class list that can be copied to Excel or to an email program by going to “Class Rosters with E.mail addresses” link under the Faculty Menu.

Office 365

Access the Microsoft Office Suite (Word, Excel, etc.) from anywhere at https://www.office.com/

Log into Office 365


At the website, click “Sign in”

Office 365 step 1


Log in with your WOU username with “@mash.wou.edu” appended and at the next step, your WOU password

Office 365 step 2

Temporary Access to Creative Cloud desktop Apps for Education customers

Adobe has provided temporary at-home access, through July 6th, 2020, for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

Creative Cloud desktop app setup

Step 1

Visit https://creativecloud.adobe.com and use your school credentials(*username*@wou.edu) to sign in.  Do not use *usename*@mail.wou.edu as this will NOT redirect you to sign in through the WOU portal.

Creative cloud screenshot 1

Step 2

If prompted, select Company or School Account and it should take you to a portal sign on screen where you will provide your credentials in the WOU login screen.

Creative cloud screenshot 2

Step 3

From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

Creative cloud screenshot 3

Accessibility    Public Records    Privacy    Student Consumer Information

WOU prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by WOU.