Telecommunications provides telephone services and network data connections to the WOU campus.

To request changes to your phone or network services, call the UCS Service Request desk at 503-838-8925, or email 

Monthly Recurring Rates

  • Analog Phone: $22 / month
  • Digital Phone: $26 / month
  • IP Phone: $26 / month
  • Fax / Stand-alone Voicemail / Modem / etc: $19 / month
  • Wired Network Connection: $16 / month
  • WiFi access for secondary use: $13 / month per person
    • (e.g. access from smartphone, tablet, laptop when mobile)
  • WiFi access for primary use: $21 / month
    • (e.g. a daily-use laptop that does not use a wired connection when docked/stationary)
  • NOTE: The WiFi network wou-guest is for use by prospective students, visiting speakers, commercial partners, and the greater Western community.
  • LONG DISTANCE: Western’s local calling area comprises phone numbers in Dallas, Falls City, Independence, and Salem. Other US numbers are charged a rate of $0.05 per minute for long distance.

Labor and Materials Charge

Work performed by a Telecommunications Technician is charged to a department or project index by the following rates:

Business Hours: $60/hr per technician
Evening and Weekend: $90/hr per technician if required for the project
Student Worker: $20/hr per student if required for the project.

A typical line activation is completed in one to two hours. Estimates can be provided for more complex work orders.

Any new phone or accessory required for a work order is billed at cost to the customer’s index.

Note: there is no charge for repairing or disconnecting services

Services provided by Telecommunication Services include:

  • Activating new or relocating existing telephone stations
    • note: moving an existing extension requires a Telecom technician
  • Repair for voice and data lines
  • Telephone and voice mail assistance
  • Long distance authorization codes
  • Conference speakerphone and audio conference reservation
  • Telephone and network service billing
  • Calling card checkout

Cellphone Forwarding Information

Mobile and remote staff and faculty now have the option of linking a cellphone to a WOU deskphone extension. This feature makes it easier to reach highly-mobile members of campus, with the convenience and privacy of only having to call a single WOU phone number.

Review the cellphone forwarding instructions, then UCS helpdesk at with your request

Voicemail Instructions

To submit a work order to Telecommunications

Please send an e-mail to
Include the following information in your e-mail:

  1. Department name
  2. Contact name and extension
  3. Index to charge
  4. Description of work to be requested

Telecommunications resources

Directory resources



University Computing Services

503-838-8925 texting now available | or e-mail: | Location: ITC 009