Telecommunications provides telephone services and network data connections to the WOU campus.


Telecommunication Services is part of the University Computing Department. We are located in the ITC building, room 009.

You may contact us at:

ph:503-838-8010 or by email:


Monthly Recurring Rates effective Jul 1st, 2017

  • Analog Phone: $22 / month
  • Digital Phone: $26 / month
  • IP Phone: $26 / month
  • Fax / Stand-alone Voicemail / Modem / etc: $19 / month
  • Wired Network Connection: $16 / month
  • WiFi access for secondary use: $13 / month per person
    • (e.g. access from smartphone, tablet, laptop when mobile)
  • WiFi access for primary use: $21 / month
    • (e.g. a daily-use laptop that does not use a wired connection when docked/stationary)
  • NOTE: The WiFi network wou-guest is for use by prospective students, visiting speakers, commercial partners, and the greater Western community.
  • LONG DISTANCE: Western’s local calling area comprises phone numbers in Dallas, Falls City, Independence, and Salem. Other US numbers are charged a rate of $0.05 per minute for long distance.

Labor and Materials Charge

Work performed by a Telecommunications Technician is charged to a department or project index by the following rates:

Business Hours: $60/hr per technician
Evening and Weekend: $90/hr per technician if required for the project
Student Worker: $20/hr per student if required for the project.

A typical line activation is completed in one to two hours. Estimates can be provided for more complex work orders.

Any new phone or accessory required for a work order is billed at cost to the customer’s index.

Note: there is no charge for repairing or disconnecting services

Services provided by Telecommunication Services include:

  • Activating new or relocating existing telephone stations
    • note: moving an existing extension requires a Telecom technician
  • Repair for voice and data lines
  • Telephone and voice mail assistance
  • Long distance authorization codes
  • Conference speakerphone and audio conference reservation
  • Telephone and network service billing
  • Calling card checkout

2018 Cellphone Speed Test

A test of campus service coverage and speed was conducted in December, 2018. The tested providers were AT&T, Sprint, and Verizon. The results of this survey are available at this link.

Cellphone Forwarding Now Available

Mobile and remote staff and faculty now have the option of linking a cellphone to a WOU deskphone extension. This feature makes it easier to reach highly-mobile members of campus, with the convenience and privacy of only having to call a single WOU phone number.

Review the cellphone forwarding instructions, then contact Telecommunications at 8-8010 or

Voicemail Instructions

To submit a work order to Telecommunications

Please send an e-mail to
Include the following information in your e-mail:

  1. Department name
  2. Contact name and extension
  3. Index to charge
  4. Description of work to be requested

Telecommunications resources

Directory resources



University Computing Services

503-838-8925 texting now available | or e-mail: | Location: ITC 009