Student Success and Advising Office

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What is the Wolf Connection System (WCS)?

The Wolf Connection System (WCS) is Western Oregon University’s student success collaborative network. It operates through Navigate and is most often used as an early alert system but also serves as a central place for advisors to compile and track advisor/advisee notes, an appointment scheduling system, and a data analysis platform. WCS can be accessed through a student or faculty/staff Portal page and appears as a blue button in the top right hand corner: Wolf Connection System

We use this system to better provide students with transformative, personalized support.

For students:

Students can schedule appointments through WCS for the following offices:

Student Success and Advising (SSA)

Select Faculty Advising

Multicultural Student Services and Programs (MSSP)

Office of International Education and Development (OIED)

Financial Aid

Student Enrichment Program (SEP)

Teacher Prep Student Support Services (TPSSS)

International Student Academic Support (ISAS)

General Education (for discussion with the Gen Ed Director)

SSA Tutoring Center (Virtual/Zoom only currently)

International English Tutoring Center

For advising appointments:

  1. Log into the Portal and select the blue WCS button.
  2. Select “Get Support”, then “Advising” as the service.
  3. Select the appropriate office or category that appears and follow the steps to confirm a reason, a time, and an advisor for the appointment.

For tutoring appointments:

  1. Log into the Portal and select the blue WCS button.
  2. Select “Get Support”, then “Tutoring” as the service.
  3. Select course based (for a specific course), skills based (to work on a specific skill) or international tutoring (for international students).
  4. Follow the next steps to confirm a time for the appointment and a tutor.

For faculty and staff:

Early alert system

WCS is a tool to assist faculty and staff in proactively identifying and referring students to Student Success and Advising (SSA) who may be experiencing academic difficulty. Referring students early in the term (by opening a case on a student, for example) provides the opportunity for students to identify challenges and address them prior to the end of the term. This process also can help students engage with various areas of academic support on campus and offers the opportunity for faculty and staff to provide transformative, personalized support. Using this system is not meant to be punitive to students; instead, it is a way for faculty to express their concern of a student’s progress, advisors to provide support and resources to students, and a way for students to engage with campus.

Issuing an Alert/Opening a Case

For the purpose of referring students, Issue an Alert and Open a Case are the same process. To issue an alert, log into the Portal and select the blue WCS icon in the top right hand corner. Either select a student in your course, one of your advisees, or select the “Issue Alert” button in the top right hand corner in the “Actions” box. Then, select a reason for your concern (ex. Not attending class, failed test/quiz), and provide any additional notes. Academic Success Advisors, Educational Advisors, and MSSP advisors will use these notes as they respond to these alerts and address the concerns with students. Those who issue alerts have the opportunity to add additional notes to cases as well as view advisor notes on open and closed cases. When the concern has been addressed or if a student does not respond to outreach over the course of a term, cases will be closed. For more information on this process, please contact Keegan Gormally, Interim Assistant Director of Student Success at or ext 88083.

If you are concerned about a student’s physical or mental wellbeing, please use the Student of Concern report, found in the Portal under “My Programs”. This will ensure that the student is getting the appropriate care needed for this concern.