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Remote Access

UCS provides multiple ways to access your work from home. Below are the different options we provide.

WOU VDI   |   WOU VPN   |   WebEx in Moodle   |   Office 365   |   Connecting to Network Drives

WOU VDI

With this option, your drives (H, I, K, etc.) will automatically be mapped. 

Or, access WOU VDI by clicking on the icon in Portal WOU VDI icon

Log into WOU VDI

Step 1:

Using the browser of your choice, navigate to https://vdi.wou.edu or follow the VDI link in Portal

 

Step 2:

Click on the “VMware Horizon HTML Access” button
Note: if you check the box below the button, it will skip this screen next time you navigate to VDI in your current browser.
VDI step 2

 

Step 3:

Enter your WOU credentials (username and password), then click “Login” and you’re good to go!

Send Ctrl+Alt+Delete to VDI

Step 1:

Find the small tab to the left of the VDI screen and click on it. This will open a side screen full of options.

Send Ctrl Alt Delete step 1

 

Step 2:

At the top of this side screen, click on the button with the three square symbols, as shown in the screenshot below. This will send a Ctrl+Alt+Delete to the VDI machine.

Send Ctrl Alt Delete step 2

VDI App Windows Install

Step 1:

Click on the “VMware Horizon Client for Windows” and then click “Go to Downloads”

VDI Windows

 

Step 2:

Click on the “Download” button in the new window

VDI windows tutorial step 1

 

Step 3:

Find the installer (VMware-Horizon-Client) in the Downloads folder in File Explorer and double click on it

VDI windows tutorial step 2

 

Step 4:

Click “Agree & Install.” This will begin the install process.

VDI windows tutorial step 3

 

Step 5:

Once the install has been completed, click on “Finish”

VDI windows tutorial step 4

 

Step 6:

You’ll have to restart your computer for the installation to complete. Click on “Restart Now”

VDI windows tutorial step 5

 

Step 7:

Once your computer restarts, log in and open the Horizon Client. Once inside the app, click on “Add Server”

VDI windows tutorial step 6

 

Step 8:

In the popup screen that appears, enter “vdi.wou.edu” then click the “Connect” button

VDI windows tutorial step 7

 

Step 9:

After you click the “Connect” button, a login screen will appear. Enter your WOU username and password, and you should be all set!

VDI windows tutorial step 8

VDI App Mac Install

Step 1:

Click on the “VMware Horizon Client for Mac” and then click “Go to Downloads”

VDI Mac

Step 2:

Click on the “Download” button in the new window

VDI Mac tutorial step 1

 

Step 3:

Find the installer (VMware-Horizon-Client) in the Downloads folder in Finder and double click on it

VDI Mac tutorial step 2

VDI Mac tutorial step 2

 

Step 4:

Accept the license agreement by clicking “Agree”

VDI Mac tutorial step 3

 

Step 5:

Drag the VMware Horizon Client icon in the window into the Applications folder icon

VDI Mac tutorial step 4

 

Step 6:

Find the “VMware Horizon Client” application in your Applications folder in Finder, then double click on it

VDI Mac tutorial step 5

 

Step 7:

A security window will pop up asking if you want to open the app. Click “Open”

VDI Mac tutorial step 6

 

Step 8:

The app will open in a new window asking you to enter the name of a Connection Server. Enter “vdi.wou.edu” into the field, then click “Connect”

VDI Mac tutorial step 7

 

Step 9:

After you click the “Connect” button, a login screen will appear. Enter your WOU username and password, and you should be all set!VDI Mac tutorial step 8

WOU VPN

With this option, you will have to map your drives (H, I, K, etc.) yourself

Download the Windows or Mac installer

Directions for connecting to network drives

Note: You must be off the campus network to reach this address and download the installer

How to Connect to the VPN for Windows

Step 1:

Open your preferred browser and type https://ra.wou.edu into the search bar

Step 2:

Enter your WOU username and password into the respective text boxes and click “Logon”

VPN Windows step 1

Step 3:

The automatic installation will fail. To proceed, click on the “Windows Desktop” link

VPN Windows step 1

Step 4:

The following window should pop up. Click “Save File” (this should save it to your Downloads folder)

VPN Windows step 3

Step 5:

Find the installer file in your Downloads folder and double click on the anyconnect-win icon

VPN Windows step 5

Step 6:

The installer wizard should pop up. Click the “Next” button.

VPN Windows step 6

Step 7:

Choose the “I accept the term in the License Agreement” radio button. Then, click “Next

VPN Windows step 7

Step 8:

Click “Install

VPN Windows step 8

Step 9:

The following popup window should appear. Click “Yes

VPN Windows step 9

Step 10:

Once the following window has finished, click “Next

VPN Windows step 10

Step 11:

Click “Finish

VPN Windows step 11

Step 12:

On the bottom left of your screen, navigate to the search box (click the magnifying glass icon) and in the text box type “AnyConnect” and click on “Cisco AnyConnect Secure Mobility Clientwhen it pops up

VPN Windows step 12

Step 12:

A small window should appear with the drop down box pre-filled with ra.wou.edu. If this box is not filled, please type ra.wou.edu. Click on “Connect

VPN Windows step 13

Step 13:

In the new window that appears, enter your WOU credentials (username and password), then click “OK

VPN Windows step 14

End:

On the bottom right of your screen, you should see a message that you are connected via VPN (the message will only last for a few seconds)

VPN Windows step 15

 

 

 

Disconnect from VPN

Step 1:

Click on the System Tray (small caret [up arrow]) icon on the bottom right of your screen. This will bring up a small window full of icons. Click on the one that looks like the earth with a lock over it. This will open the Cisco VPN Client.

VPN Windows step 16

Step 2:

Once the Cisco VPN Client window appears, click on “Disconnect” and you’re done

VPN Windows step 17

Connect to VPN on a Mac

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced

Step 1:

Open your preferred browser and type https://ra.wou.edu into the search bar

Step 2:

Enter your WOU username and password into the respective text boxes and click “Logon

VPN Mac step 1

Step 3:

The automatic installation will fail. To proceed, click on the “Mac OS X” link

VPN Mac step 3

Step 4:

Navigate to Finder at the bottom left of your screen and open it

VPN Mac step 3

Step 5:

Find the installer file in your Downloads folder and double click on the anyconnect-macosx icon

VPN Mac step 5

Step 6:

A new window with the vpn.pkg should appear. Double click on the package icon

VPN Mac step 6

Step 7:

If you get the message that the package’s certificate has expired, click “Continue

VPN Mac step 7

Step 8:

Back in the installer window, click the “Continue” button

VPN Mac step 8

Step 9:

Choose “Continue

VPN Mac step 9

Step 10:

Click “Agree” to continue the install

VPN Mac step 10

Step 11:

Choose “Install

VPN Mac step 11

Step 12:

After you click “Install” a popupwindow willappear asking for your WOU credentials. Enter your username and password, then click “Install Software

VPN Mac step 12

Step 13:

Choose “Close

VPN Mac step 13

Step 14:

After the previous step, a popup will appear asking if you want to move the package to the trash. This is completely up to you; however, the installer is no longer needed and can be thrown away.

VPN Mac step 14

Step 15:

On the bottom left of your screen, once again open Finder, then navigate to Applications on the sidebar. Within Applications there will be a folder titled “Cisco.” Open the folder and double click on the “Cisco AnyConnect Secure Mobility Client” application

VPN Mac step 15

Step 16:

A small window should appear with the drop down box pre-filled with ra.wou.edu. If this box is not filled, please type ra.wou.edu. Click on “Connect

VPN Mac step 16

Step 17:

In the new window that appears, enter your WOU credentials (username and password), then click “OK.” You should now be connected to the VPN.

VPN Mac step 17

 

Disconnect from VPN

Step 1:

Check the Dock at the bottom of the screen, and find the icon shown below. Click on the icon to open the Cisco VPN Client.

VPN Mac step 18

Step 2:

Once the AnyConnect Cisco Client window appears, click on “Disconnect” and you’re done

VPN Mac step 19

WebEx

With WebEx, you can easily communicate with your class (via the built in app in Moodle) or with your coworkers.
For technical support, please email webex@wou.edu.

Watch WebEx video tutorials here

Note: If you’re a guest to a WebEx session, you do not need to create an account

Sign Up for WebEx

Step 1:

Navigate to https://cart.webex.com/sign-up

 

Step 2:

Enter your WOU email address and click “Sign Up”

WebEx Personal Account 01

 

Note: If you receive the following message, that means you already have a WebEx account with WOU. Click here to log into you WOU WebEx account.

WebEx Personal Account 02

 

Step 3:

You will be presented with a screen asking you to enter a code WebEx sent to your WOU inbox. Check your email, and either copy and paste the code into the browser, or manually type out the six digit code from your email.

WebEx Personal Account 03

WebEx Personal Account 04

 

Step 4:

Enter your first and last name and create a unique password for the account

WebEx Personal Account 05

 

Step 5:

Cisco WebEx will begin building your account

WebEx Personal Account 06

 

Step 6:

Once the prior step has been completed, the screen will redirect to your new WebEx meeting place

WebEx Personal Account 07

 

IMPORTANT:

Cisco Webex will send you an email with your personal WebEx site.
BE SURE to bookmark your site (it will look similar to this: https://username.my.webex.com) You will need it to log into WebEx.

WebEx Personal Account 08

Log into WebEx

Note: If you are just attending a WebEx session as a guest, you do not need to do this

 

Step 1:

In the web browser of your choice, navigate to your personal WebEx account (it should look something like this: https://username.my.webex.com) If you have a WOU Webex account, sign in here

 

Step 2:

Once at the WOU WebEx site, click “Sign in”

WebEx Login 1

 

Step 3:

For personal WebEx accounts
You will be presented with the following screen. Enter your WOU email address and click “Next”

On the next screen, enter the unique password you set for WebEx, then click “Sign In” and you should be all set!

Step 3:

For WOU WebEx accounts
You will be presented with the following screen. Enter your username and password, then click “Log In” and you should be all set!

WebEx Login 4

Scheduling a WebEx Meeting
Joining a WebEx Meeting as a Guest
Using WebEx in Moodle

Step 1:

Log into your WebEx account and schedule a WebEx meeting for the time and date you’d like your class to meet
Instructions for scheduling a meeting

WebEx step 1

Step 2:

Copy the meeting link for the meeting you just created
Note: make sure to share the meeting password for the specific meeting you just created with your class, or they will not be able to join the meeting
WebEx Moodle screenshot

 

Step 3:

Paste the WebEx meeting link into your course wherever you would like.
In the screenshot below, it’s been added to the summary of “Topic 1”
However you include the WebEx link, be sure to include the date and time of the meeting.

WebEx Moodle screenshot

Step 4:

Enter information into the required fields (with the red exclamation points next to them). Enter a meeting name, the start time for the meeting (date and time), then how long you’d like the meeting to last (the duration field).

WebEx step 4

 

Step 4 continued:

Lastly, be sure to enter a meeting password. Please create a random password for this, since the password must be shared with your class. Students will be unable to join the WebEx meeting unless the password is shared with them.

WebEx step 4 2

Step 5:

There are additional settings that you can apply to your WebEx session, so check through the additional settings to make sure there’s nothing else you’d like to add. Once you’re done with the WebEx session setup, click “Save and return to course”

WebEx step 5

Step 6:

Your topic should now have a WebEx session included in it, like below

WebEx step 6

Step 7:

If anyone clicks on the WebEx link, they should see a page similar to below, until the date and time of the WebEx meeting

WebEx step 7

Common WebEx Questions

Contents

 

 

WHERE DO I SIGN UP FOR A FREE WEBEX

https://cart.webex.com/

 

Detailed instructions from WOU available at this link:

https://wou.edu/tech/remote-access/ under ‘WebEx’ -> ‘How to sign up for WebEx free’

 

WHAT ARE THE SYSTEM REQUIREMENTS TO USE WEBEX

  7 or newer, Max OSX 10.13 or newer

[https://help.webex.com/en-us/nki3xrq/Webex-Meetings-Suite-System-Requirements]

 

HOW MANY PEOPLE CAN JOIN A WEBEX MEETING

A meeting hosted with the free WebEx service may have 100 participants

QA 1

 

WHERE DO I GO TO SIGN IN TO MY FREE WEBEX ACCOUNT

https://signin.webex.com/      

 

DO I USE MY WOU PASSWORD TO LOGIN IN?

When you create your free WebEx account, you can assign it the same password you use at WOU, or a different password.

 

HOW DO PEOPLE CONNECT TO MY MEETING

Send them a web link to your personal room address. Your personal room address is displayed on the first screen you see after logging in to WebEx. It is also in the ‘Let’s get you started with Cisco Webex Meetings’ email you received after enrolling for your free account.

 

DO STUDENTS (MEETING GUESTS) NEED AN ACCOUNT

Students and other meeting guests do not need a WebEx account. Only the teacher (host) needs an account

 

I THOUGHT I STARTED THE MEETING BUT NOTHING’S HAPPENING

  • Try a different browser. If using Chrome, try Firefox, or vice versa
  • The plugin may not launch for some reason. In that case, launch the meeting from within the browser
  • If launching using the ‘Web App’, the browser may ask for permission to use the computer camera and microphone (see picture 2 below)

QA 2 QA 3

 

 

HOW DO I MUTE OR UNMUTE SOMEONE

  • Open the Participants pane.
  • Click the microphone to the right of the name of the person to mute or unmute (red arrow)
  • OR click the mute / unmute all buttons at the bottom of the Participants pane (blue arrow)

QA 4 QA 5

 

I CAN’T HEAR THEM / THEY CAN’T HEAR ME

  • Verify you or the other speaker aren’t muted (see previous question)
  • Verify your audio devices before joining the meeting
  • Change your audio devices after joining the meeting
  • Switch your audio connection to a phone

Verify your audio devices before joining the meeting

QA 6Change your audio devices after joining the meeting QA 7 QA 8 QA 9 QA 10

To use your phone before launching the meeting

QA 11 QA 12 QA 13 QA 14 

To switch audio to your phone after launching the meeting

QA 15 QA 16

 

 

HOW DO I SHARE MY SCREEN OR A SPECIFIC APPLICATION

  1. Click the button toward the left of the row that has a square with an up arrow
  2. A menu appears that you can click to share your whole screen (red arrow) or a specific application (blue arrow)
  3. Click the screen you want to share, then click ‘Share’
  4. Depending on browser security, the browser may request permission to share screen content. That request is a small dialog box by the browser address bar
  5. Stop sharing by clicking on the button with the box and up arrow from step 2
    QA 17 QA 18 QA 19 QA 20

Do we want to even recommend Win 7 as a min standard?

I see your point, although these may be faculty member’s home machines that we have little influence over.

Office 365

Access the Microsoft Office Suite (Word, Excel, etc.) from anywhere at https://www.office.com/

Log into Office 365

https://www.office.com/

At the website, click “Sign in”

Office 365 step 1

 

Log in with your WOU username with “@mash.wou.edu” appended and at the next step, your WOU password

Office 365 step 2

Connecting to Network Drives

If you’d like to connect to your departmental or personal drives (H, I, K, P, etc.) when using the WOU VPN, follow the instructions below

Note: You must be logged in to the WOU VPN before your drives can be mapped
Department Network Drive Examples

H Drive

Windows
\\home[a-z].wou.edu\home[a-z]\username\username
Example
\\homep.wou.edu\homep\potterh\potterh

Mac
smb://home[a-z].wou.edu/home[a-z]/username/username
Example
smb://homep.wou.edu/homep/potterh/potterh

 

I Drive

Note: If you have questions about your department name, please contact sysadmin@wou.edu

Windows
\\groupa.wou.edu\groupa\departmentname (departments A-I)
\\groupj.wou.edu\groupj\departmentname (departments J-Q)
\\groupr.wou.edu\groupr\departmentname (departments R-Z)
Examples
\\groupa.wou.edu\groupa\creative_arts
\\groupj.wou.edu\groupj\Library_Media_Services
\\groupr.wou.edu\groupr\sep

Mac
smb://groupa.wou.edu/groupa/departmentname (departments A-I)
smb://groupj.wou.edu/groupj/departmentname (departments J-Q)
smb://groupr.wou.edu/groupr/departmentname (departments R-Z)
Examples
smb://groupa.wou.edu/groupa/admissions
smb://groupj.wou.edu/groupj/mssp
smb://groupr.wou.edu/groupr/upward_bound

 

J Drive

Windows
\\share.wou.edu\share

Mac
smb://share.wou.edu/share/

 

K Drive

Windows
\\class.wou.edu\class

Mac
smb://class.wou.edu/class

 

P Drive (public_html)

Windows
\\home[a-z].wou.edu\home[a-z]\username\public_html
Example
\\homep.wou.edu\homep\potterh\public_html

Mac
smb://home[a-z].wou.edu/home[a-z]/username/public_html
Example
smb://homep.wou.edu/homep/potterh/public_html

Connecting to Network Drives from Windows

Step 1

Click on the folder icon near the bottom left of the screen. This will open “File Explorer

Network Drives Windows step 0

Step 2

Right click the “This PC” icon on the left hand side of the menu. A submenu will appear.

Network Drives Windows step 1

Step 3

Click on the “Map network drive” option.

Network Drives Windows step 2

Step 4

In the new window, select the correct drive letter that you want to use. Free drive letters will have empty lines next to the colon; these are the ones you want to choose.

Network Drives Windows step 3

Step 5

Add your path as below to the “Folder” text box. Make sure Reconnect at sign-in” is checked.

Network Drives Windows

Step 6

Click “Finish” and you’re all set! 🙂

Network Drives Windows step 4

Connecting to Network Drives from Mac

Step 1:

Open Finder (in the Dock at the bottom of your screen)

Mac Network Drive Step 1\\

Step 2:

Once Finder is open, go to the tool bar at the top of your Mac and click “Go.” In the menu that pops up, click “Connect to Server.” (Alternatively, once Finder was open you could just use the keys Command + K). The window Connect to Server will pop up on your screen.

Mac Network Drive Step 2

Step 3:

The Connect to Server window allows you to add the drives you’d like to connect to. In the “Server Address” text area, type in the following:
smb://[name of drive].wou.edu/[name of drive]/[name of department folder]
example: smb://groupa.wou.edu/groupa/aswou
Then, click the plus (+) button on the end of that text area so that the server address will be added to the “Favorite Servers” area for easy access.
Finally, click the “Connect” button and you’ve got access to the drive.

Mac Network Drive Step 3