Note: These videos do not have sound.


Opening a Secure Email

Have you ever received a secure email? Watch this video to learn how to open it.

Opening a Secure Email:

  1. Select the secure email that you would like to open
  2. In the bottom left hand corner of the email open the doc
  3. Once on the secure message page enter in your WOU password, and click open
  4. A page stating you are not registered will appear, so select blue register button
  5. Fill out required information, and create a password
  6. Agree to CRES terms
  7. An email will be sent to you to finish activating your account
  8. In the CRES email open the “click here to activate this account” link to confirm your email address
  9. Repeat steps 1 and 2, and this time enter the password you have just created and click open
  10. The secure email will open
  11. To reply to the email select the bottom right reply button
  12. Compose your reply, and hit send




Sending a Secure Email

Need to send an email with sensitive data in it? Secure it easily with Cisco Secure Messaging. Watch here to learn how to send a secure email

Sending a Secure Email:

  1. Compose a new email
  2. Type in a recipient
  3. In the subject box type your subject followed by #secure#
  4. By adding #secure# to the subject of your email it will be sent as a secure email




Resetting Your Password for Secure Email

Forgot your password and can’t open a secure email? Learn how to reset that password here.

Secure Email Password Reset:

  1. Select the secure email you would like to open.
  2. In the bottom left hand corner open the attached secure email
  3. Fill out the login prompt entering your password and click the blue open button
  4. Click okay again to close the security prompt if you got one.
  5. If your password in incorrect you will be brought to an Invalid Password screen
  6. Click on the Forgot Password? Hyperlink on the bottom of the text box in the center.
  7. *Note the text in the alert box — if you do not receive the password reset email, check that “” is included in your address book and isn’t being filtered out. **If you are using a single sign on with no authentication (no DUO or something similar) this may not function correctly and you might need to contact the UCS help desk for assistance.
  8. Enter another email address you have access to into the text box, this is where the recovery email will be sent. Your email should work fine.
  9. Navigate to the inbox of the email you entered in the previous step and click on the cisco recovery email and follow the link inside to be brought to a password reset prompt.