My research is based upon a case study of the Polk County Family and Community Outreach Family Resource Navigators. This agency and its programs work in partnership with the Oregon Department of Human Services. This agency’s goal is to provide resources for clients as well as the general public. The purpose of this study is to measure client satisfaction with Family Resource Navigators. Qualitative data from participant observation, telephone surveys and interviews with clients and case workers were used to measure outcomes. One goal is to develop recommendations for the program so as to better serve clients.

Faculty sponsor: Dean Braa