Academic complaints are for concerns and issues related to your classes or your academic program (the degree you are working on). This includes things like grades, assignments, the class syllabus, admission to a program/major, and academic advising.
If you’re not sure whether your concern fits into this category, that’s okay: If you file an academic complaint and this process doesn’t apply, we’ll let you know and help you find the right one. You can also take a look at the list of student complaint options. And if you’re not sure where to start, we’re here to help. You can contact our office at email@example.com or 503-838-8271.
If you haven’t already, we strongly encourage you to talk to your instructor about your concern. However, we understand that this isn’t always possible or appropriate, so it is not required.
Use the Online Academic Complaint Form Opens in new window to submit an academic complaint. It will be routed automatically to the correct person or office—this is usually the division chair. The form will tell you where your complaint is being routed, and you can also find the list of division chairs on the Who to Contact page.
Please note: You don’t have to use the online form: you may submit your complaint through another method (e.g., email or letter). If you choose to use a different method, please review the instructions for submitting a complaint without using the online complaint form.
If the division chair wasn’t able to resolve your concerns, you can ask the college dean to help find a resolution.
The information provided in an academic complaint may be protected by the Family Educational Rights and Privacy Act (FERPA) Opens in new window.
Employees at Western Oregon University are required by federal law to report any incident of sexual misconduct. If your complaint describes an incident of sexual misconduct that has occurred to you or another student, we must report that information to the Office of Student Affairs. Reporting this information helps the university to safeguard students and get students the help and support needed. You have the right to maintain your privacy: there are confidential support options Opens in new window available, both at WOU and in the community.
Additional information from HECC regarding student complaints:
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to firstname.lastname@example.org. Students may also access the HECC Complaints web page Opens in new window or the complaints page at NC-SARA’s website. Opens in new window
WOU prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by WOU.