Jan. 21 2026 | Abbi Duhart | News Editor
Last Fall term, I ran into an issue with a professor that others may relate to regarding an overwhelming lack of support for students. During week 10 of the term, my friend experienced an unforeseen health circumstance out of the blue that left her with difficulties in completing an assignment. Her circumstance was extreme enough that it seemed it qualified for an extension, and being that she turned in everything else throughout the term on time, she asked the professor for one. The assignment was due on a Friday and she asked for a two-day extension, making it due on Sunday. This appeared to be very reasonable considering what she was going through, yet, the response she received from the professor was that they would not give her an extension, and instead she would have to take an incomplete grade for the class.
Upon hearing this, I felt very frustrated both by the response my friend received and the professor. I had also taken classes from this professor and ran into several issues with them such as unfair grading and unclear instruction. In this situation though, neither of us really knew what to do or who to reach out to for help. In a last ditch effort, I decided to reach out to a faculty member that I trust to seek advice on the situation. On my friend’s behalf, this faculty member got in touch with the Student Affairs Office, the campus resource that would have been the appropriate choice for the situation, seeking help to advocate for the student. The response given from Malissa Larson — the dean of students — said that the student would have to go through the Academic Affairs Office’s academic complaint process, a form used to report issues surrounding things like grades, assignments and syllabi. The submission would allow for the division chair to schedule a meeting with the student to discuss the concern and facilitate a solution.
Based on definitions, Academic Affairs deals with instances relating to how a class is structured or how a professor teaches, and Student Affairs should be the place to go for support in personal issues. Yet, in practice, the structure in place leaves gaps in which students are left with no personal advocate and indirect support avenues. Academic Affairs only provides them with the option of submitting a complaint — something that could take time and wouldn’t do anything for the current situation — and, in our case, Student Affairs simply referred us to Academic Affairs. Instead of working together to foster student success, these two crucial campus departments are skirting past the necessity of direct lines of communication for student support. We then realized this explains the root of the issue: there is no good resource to help students with conflicts surrounding short-term crisis circumstances like ours.
Additionally, a quick review of the professional duties of a dean of students indicates someone who connects student needs with university administration, most often in times of crises and emergency support, and ultimately strives for student development and success. Under further specificities, responsibilities for a dean of students also include providing support during crises and emergencies, both medical and personal, as well as advocating for students by working with faculty and staff to meet student needs. This description fits exactly what was needed in our situation. We needed someone who could support the student through their crisis by examining the student’s needs and communicating that with the professor and/or university administration.
Dean Larson responded to the crisis by deferring my friend to the academic complaint process. Post-submission of the form, Larson said that students are encouraged to connect with the college dean, followed by the provost. She concluded her message by saying, “While I appreciate that someone in Student Affairs used to be an advocate for this type of issue in the past, many systems at WOU have changed. When it comes down to faculty concerns like this one, there is little Student Affairs can do.”
While Larson presented going to the provost as an option, it’s unclear what help the provost and college dean would provide or how long it would take; additionally, it seems nonsensical to reach out to the provost over a professor-student conflict. Furthermore, it appears that there’s a missing role that could have provided support that no longer exists.
After hearing this response, we decided to do a bit of research. Looking at Western’s mission statement, one of the core values of the mission statement, entitled “Fostering Accessibility,”
states that Western works to “ensure inclusivity and eliminate barriers in our physical, social, and learning environments. We are dedicated to continuous improvement so that every member of our community can engage, contribute, and succeed.” This acutely pointed to the fact that academic success, no matter the circumstances, is one of Western’s biggest goals.
It is unfair to students who go through these things that they lack direct and immediate access to support systems when their academics are impacted by personal crises.
After this experience, I feel that instead of continually seeking to eliminate barriers, Western is building barriers. As students continue to go through difficult situations when they arise and live this same version of events that leave them feeling defeated and angry, I only hope that the university once again utilizes Student Affairs, a crucial resource, in the way it is designed for: a place for students to go in times of crisis when they need urgent support. Ultimately, I hope that Western will once again grasp the great need for a resource that bridges the gap between academics and student success.
Contact the author at howlnews@wou.edu
