Reference librarians assist and instruct people in the most efficient ways to identify and access any needed information. Librarians have Masters degrees in Library and Information Science, and sometimes additional graduate degrees.

At Western Oregon University, our Reference Desk is staffed both by degreed librarians and by knowledgeable and customer-oriented library technicians and student employees Our primary job is to help you with any questions you have, and you have multiple ways of contacting us, below. You may always request to

In Person

Of course you can always visit us at the Reference Desk during library hours.

Online Chatting

Look for the Ask WOU Library chat window on library pages and within databases. You don’t need your own screen name. This is a private, live conversation with the WOU librarian, staff, or student employee on duty.

Text Messaging

text us

Txt yr ? to 503-383-WOU1 (9681)


Call 503-838-8899 during library hours.


Email and we will respond within one day.

Reference Consultation Appointment

If you need more in-depth help than can be given through a general reference interaction, make an appointment with the librarian for your subject area.