Jan. 28, 2026 | Belen Ponce Leal | Lifestyle Editor
Retail is the type of job that many dread to think about working. A very underappreciated type of work, retail is described by Indeed as a type of job that involves “selling products to customers.”
From a small business to a large corporation, there are many different types of retail jobs. While there are admittedly a lot of negatives to working these types of jobs, I thought it would be interesting to write about the benefits of being a retail worker. As of June 2025, I have been working in a retail job at a popular phone service company. This is the first retail job that I’ve done in my life, and I thought about writing about the benefits that come along with this unique kind of job.
Most retail jobs are at places that involve interacting with the public quite often. Whether it be a large fast food chain or a small coffee shop, retail jobs involve interacting with customers who are interested in food, services or products.
One benefit that retail workers have is being exposed to many different types of people. As someone who works at a phone store where anyone who has enough money can buy a piece of technology that fits in their pocket, many different people come into the store. People of color, people with disabilities, people who are kind, some who are unfortunately not and some who are just looking for some help with an issue.
Aside from the background of customers, many fit into four different types: direct, emotional, expressive and analytical.
Customers who are direct prefer to have all the facts laid out in front of them immediately so that they have a clear image of what is happening. They want to feel like they are in control of the situation and don’t want their time to be wasted.
Then, there are the emotional types of customers who enjoy getting to know the person they are working with. Conversation is valued with these patrons, and they appreciate wanting to be included in whatever transaction they are doing, whether it be speaking about their day when waiting for items to be scanned or wanting to know how the product will help them.
Expressive customers enjoy connecting with people and will often speak about things aside from the items in front of them. It’s important for the worker to acknowledge their desire to connect with them and get to know them.
Lastly, there are analytical customers. Similar to the direct types of consumers, analytical people are less likely to want to engage in small talk and want to get accurate information from the person. They want their concerns or questions to be acknowledged properly and to be taken seriously.
All these types of customers teach the retail associate how to interact with them, what will make them happy and what will potentially upset them. This can be a very eye-opening experience for those who may not have been exposed to different types of people. This allows retail workers to develop customer service skills, confidence, empathy and sales knowledge.
Another strength that comes from retail work is the variety there is in it. Entry-level jobs include cashiers, people who collect payments for the items that customers buy and customer service representatives, who are responsible for speaking with customers about any questions, concerns or complaints they may have about purchases or services. There are also sales associates, which is what I am. A sales associate is a mix of the previous two, where they are responsible for greeting customers, answering questions and using cash registers to process payments. These jobs can be done throughout fast food places, supermarkets, coffee shops, pottery shops and phone retailers.
For those who do not like interacting with the public very much, there are a few retail jobs that can at least limit the number of people that need to be seen by the worker. There are the obvious ones, such as inventory specialists or those who package products for delivery. These types of jobs involve storing and tracking supplies that are needed for the business. They can help people learn organizational, technical and logistical skills. There are also visual merchandisers, who are the ones who create appealing displays to attract customers to their products. They need visual design skills as well as a creative mind to do their job properly.
However, it’s important to acknowledge that there are some negatives that come with this type of job. It’s well known that those who work in retail are incredibly underappreciated. Working in this type of environment that involves working with the public and always maintaining friendly mannerisms can be exhausting. It can also be difficult if someone were to encounter customers who were rude or demanding. However, I will say that it is rare to deal solely with terrible people. There are usually some good customers that will help balance out the day.
Another negative that can come with this type of work is irregular scheduling. A lot of different customer service industries, in particular, can have special hours outside of a regular work week, such as holidays or weekends. There can also be a variety in the hours of a shift that a service worker can be scheduled to do every week. While it could be seen as a flexible work schedule for some, for those who enjoy consistency in their hours, this type of scheduling can be annoying.
Retail work has been underappreciated for way too long now. While there are definitely a lot of complaints I can make about working the job I have currently at the phone service company, I will say it has been the most character-building experience I’ve had in my life. Patience has been tested, coworkers have been bonded with, scheduling has been flexible enough to attend university and I have spoken to many kinds of people in the six months I’ve worked there.
To anyone who works a retail job — I appreciate you.
Contact the author at howllifestyle@wou.edu







