Faculty/Staff Information
Daniel Schaaf
(He/him/his)
Digital Projects Specialist (Spark),
Why I chose WOU
I chose WOU because I wanted to be able to work close to Home.At WOU since
01/09/2023Hobbies
Coding, Sports, coaching my Son's sports Teams, and if i get free time Video gamesHometown
Seattle WashingtonFavorite book/movie
Lord of the RIngsAreas of responsibility
Digital Projects Specialist, Spark participates as a member of a collaborative team working on federal, state and local projects within the TRI Center on Early Learning. and other digital media. This position will have a particular focus on the revisions of Spark, Oregon’s Quality Rating and Improvement System, using the website and other digital tools to support and enhance community engagement, and communicate information related to the Spark revisions. This position also assists with conceptualizing and/or developing new digital professional development. This position works at the state system level which requires knowledge and understanding of the specific audiences within the Early Learning field, the ability to negotiate change, uncertainty and the demands of system work and the ability to create products that reflect audiences and are accessible and inclusive. The specialist participates and engages in efforts to further develop and implement TRI’s equity work plan and goals.
Education
Associates of Science Computer Science Chemeketa
Professional experience
EXPERIENCE
August 2021 - October 2022
Support Engineer Ascend Software | Portland, Or
· Provided Technical Support for Accounts Payable Automation software to over 70 customers
· Trained and Managed Level 1 support for Ascend Software premier product ElevateAP
· Provided Excellent customer support to more than 70 customers daily
· Taking ownership of customer issues reported and seeing problems through to resolution
· Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
· Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
· Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
· Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
· Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
· Provided real-time support to everyday users of ElevateAP Product.
· Completed root cause analysis on routine and complex problems.
January 2021 - May 2021
Independent Contractor Easy Interface + UGROW | Spanaway, WA
· Oversaw the Mobile Application Development
· This application was built using React native
· It gives the UGrow clients the ability to Upload videos to their page and the AWS S3 bucket
· Prepared and presented daily lectures on efficient solutions to algorithmic problems
· Discussed, analyzed, and strategize product design with Product Managers, UX team and Business Managers
· Provided video teleconferencing over high latency networks and engineering solutions to improve network performance for audio, video, and data
· Gave permissions to Users to live stream through their pages through phone; created this app for both IOS and Android platforms
November 2020 - April 2021
Mahan Ski School | Auburn, WA
· Created application that is written in React Native friendly to IOS and Android mobility
· Application will be able to call the SKI Patrol and school leadership teams from phones ensuring quick safety responses via mobile devices
· Conducted product research projects to create process improvement guides
· Improving design function of app to be able to connect to the backend so they can pull ski class information via mobile
· Troubleshooted issues affecting production, stage, and development environments as requested
· Analyzed, designed, and built new components using languages like Java, CSS, and JavaScript
· Managed MySQL Database Architecture and Administration to improve several areas in Front-End and Back-End Development
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