
May 13, 2026 | Hannah Field | Editor-in-Chief
Within the Werner University Center, Western has a dedicated shopping space called the Wolfstore, distributing textbooks, course materials and Wolves merchandise. Prior to Sep. 2, 2025, it was university-managed.
Vice President Tina Fuchs announced July 24, 2025, that the space would be turned over to a third-party provider due to declining sales, most notably in regard to textbooks and course materials. Fuchs mentioned ongoing revenue challenges, leading to the difficult decision to suspend Western’s direct involvement with sales distribution.
In November of 2024, Western initiated a Request for Proposal to evaluate next steps and find an adequate third-party provider. After a comprehensive review and negotiation process, Follett Higher Education Group was decided on.
Follett is known for their more than 1,000 partnerships with higher education institutions, delivering course materials and merchandise to various colleges and universities across America. Follett’s wide range of school partnerships, general affordability and convenience have positioned Follett in a positive light. According to Follett’s website, “Follett places students at the forefront of its mission. Our Inclusive and Equitable Access Programs simplify the academic journey, providing seamless access to digital-first course materials by day one of class.”
After contracting with a new university, Follett takes management of distribution, usually launching an online store alongside physical sales. Such contracts are typically commission-based, with the university receiving a cut of the profit.
An inside source stated that, before it was Follett, the new bookstore was anticipated to be managed by corporate giant Barnes & Noble, but for uncertain reasons, likely due to income disparities in the contract, the arrangement failed.
“I had heard that other schools our size have had bad experiences with (Follett),” said the inside source. “I was really hoping it wasn’t going to go through.”
Students noticed the differences immediately between Western’s original self-owned bookstore and Follett’s Wolfstore, especially in the merchandise provided. For example, all of the American Sign Language-themed products, a critical program at Western, were removed with no replacements specific to the program. LGBTQ+ merchandise was also greatly reduced, which included pins, flags and other decor. The amount of purchasable gear was, in general, minimized. Online, Western was provided with a new Wolfstore page as well as an upgrade in technology available, such as Beats earbuds. Follett reportedly indicated that specialized merchandise would arrive in the fall, following a trial run for the first year. Following the first year, student worker hours are expected to be decreased due to funding restrictions.
Many large colleges have partnered with Follett, such as Arizona State University, Stanford University, Gonzaga University, New York University and Virginia Tech, to name a few. Western, however, is on the small side, with a campus population of approximately 4,000 — which might bode poorly for the future of Follett and Western’s professional collaboration.
A different anonymous source at Western stated that at least two other universities reported Follett pulling out of contracts due to a lack of profit within three years of initiation, leaving the universities without textbooks for students with only one month’s notice. The same source called into question the strength of the contract between Follett and Western, as well as drew notice to Follett’s course access program, which has yet to be implemented at Western.
Attempts from the Western Howl to obtain such contracts between Follett and Western were unfulfilled.
On April 23, the faculty senate saw a presentation from Follett representatives regarding the Follett course access program, which may eventually be incorporated into Western’s curriculum. Fuchs told the Western Howl that the program was in the earliest stages of discussion, but the only plan was to potentially implement trial classes “in the future.”
Course access programs, sometimes called equitable access or inclusive access programs, allow professors to opt their classes into a bookstore program that provides textbooks at a cheaper cost that is charged through tuition fees. For many, this might be a win; the cost of a book is decreased in a class that requires it, with no extra attention needed to obtain such textbooks, which will then be delivered digitally from Follett. Additionally, professors are given the opportunity to cut the size of the textbook, leaving out irrelevant chapters, so students can navigate only the class-related material.
However, according to inclusiveaccess.org, programs like this can actually harm students by stripping them of affordable options and limiting their ability to opt out, which can happen during a short window each term. If a student fails to opt out, they would then be charged a fee to their tuition, whether or not they intended to utilize the e-textbook. The website also indicates that inclusive access is a sales strategy; additionally, it may remove access to the textbooks following the term’s conclusion.
“I know it doesn’t look like it, but it does save students money, it just adds it to their fees,” said the insider. Students are granted the option to opt out of the program, which could potentially mean paying full price for the same textbook or finding a cheaper alternative elsewhere.
Western’s anonymous source questioned the opt-out process, indicating that the responsibility would fall on faculty to educate their classes on Follett’s course access program.
“They don’t really advertise it, that you can opt out, for a reason,” said the insider, who also stated about the program, “I think it would be good (if) we can have a physical book and physical supplies — if that’s the truth, then, yes. If they have an access program, technically the bookstore still makes money off of that, which means, in theory, the campus makes more money.”
However, further concerns have been raised about Follett’s future relationship with Western.
Both sources corroborated a lack of communication between Follett and Western faculty and admin. Western has failed to provide contact information for students, staff and faculty, which prevents the bookstore from advertising, despite a hefty payout to Western from Follett when completed. Beyond that, faculty are left generally unaware of the Follett course access program, and are often not consulted regarding decisions made with the bookstore. Professors have reported issues obtaining course material through the Wolfstore, but the Wolfstore has also reported a lack of contact with professors in a manner that provides timely course material.
Above all else, Follett’s integrity has been called into question, called a “for-profit bookstore” on campus by the anonymous Western source as the corporation pursues equitable access programs and, according to sources, chases a paycheck. While the course access program may alleviate costs for students, it could also disproportionately affect others and charge unnecessary fees to students who were unaware of their class’s participation.
“I don’t know how long the contract is at this school, but I would not be shocked if it was not renewed, or if Follett was like, ‘we’re done.’ I wouldn’t be shocked,” said the insider.
In August of 2025, the student newspaper for The State University of New York at New Paltz reported that its campus bookstore wiped inventory and transitioned to a different merchandise company after Follett “failed to pay the college commission for a full year” in a timely manner. Follett had been the university’s provider since 2015. The article went on to state that Follett has been involved in multiple large-scale lawsuits, one in 2024 that accused Follett of failing to pay $9 million in dues, and one in 2023 that alleged Follett failed to provide overtime pay, meal breaks and broke labor laws. Aarica Brittany vs. Follett Higher Ed Group, the latter lawsuit, was dismissed with prejudice, likely following an out-of-court settlement agreement.
On a comment thread in r/Professors on Reddit two years ago discussed Follett: “I worked at a college that switched to Follett. It was awful, absolutely awful.” They went on to state that Follett complicated students’ attempts to acquire necessary textbooks by not ordering enough material for their class, then ordered them to a different campus an hour away. A different comment noted: “Follett ran the bookstore at my undergrad. They. Are. The. Worst. My sympathies.”
A claimed former Follett employee on the thread added context to Follett’s financial situation ten months ago, stating that “Follett is struggling financially. They are struggling in an industry the other big players have already abandoned.”
Information has come out that the contract between Follett and Western is for five years, anticipated to end in 2030. It is unknown what conditions, if any, allow for early termination.
Fuchs told the Western Howl, “One of the priorities in pursuing this partnership was ensuring students have access to affordable and accessible course materials while maintaining bookstore services that support campus life. I also recognize that change can feel personal, particularly when the bookstore has long been viewed as an important part of the campus community. The goal is to continue building a bookstore experience that reflects Western’s values while benefiting from Follett’s operational resources and expertise. Western remains committed to listening to community feedback and working collaboratively to make ongoing improvements as the partnership continues to develop.”
Contact the author at howleditorinchief@wou.edu