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Frequently asked questions about the FAQs


What is a FAQ?

FAQ stands for Frequently Asked Questions; a FAQ is a document listing common questions about a topic, along with their answers. Each Friday, UCS sends out a FAQ on some technical topic of interest.


How do you say "FAQ"?

You can spell it out, or pronounce it as one word, which rhymes with "hack". Either way is considered correct.


I have a question! How do I get it addressed in a FAQ?

Just email your question to We also accept praise, criticism, suggestions, and any other form of feedback you can fit into an email message. However, reports of technical problems should be directed to the UCS help desk instead; the FAQ address is intended for "how-to" questions.


Can I repost the FAQ's elsewhere?

Yes, you can repost any of these FAQ's that have relevance outside WOU, provided that you do the following:


  • Tell me where and when you are posting the FAQ's, and which ones; if you send any of them out by email, please BCC me at
  • Credit me (Ron Swartzendruber) by name as the author, and include a link to this page.
  • Mention that the FAQ was written for WOU, and that readers outside WOU cannot contact the WOU helpdesk for help, and should not use the address.
  • Keep the wording of the questions and answers exactly the same. You can remove the introductions and closings, but if you replace them with anything of your own, make sure it's obvious what parts are yours and what are mine.

Please note that these FAQ's aren't exactly what was sent out by email; they have been reformatted, some errors and omissions have been corrected, and some of the FAQ's have been updated to reflect changing conditions. We will do our best to keep them all current.

As of November 2006, we are converting the FAQs to the new web format and making sure they are up-to-date. New FAQs are being sent out again as well!


Where can I find the FAQ about...?

As of April 2007, the navigation menu has been re-organized to make things easier to find. Also, here is an alphabetized list of all FAQ topics:


  • Account Expiration
  • Backup system
  • Blogging In General
  • Communicating with UCS
  • Email in general
  • Email etiquette
  • Forums part 1
  • Forums part 2
  • FTP and Remote Desktop (updated!)
  • Logins and Passwords (updated!)
  • Peer-to-peer (P2P) file sharing
  • Safe data storage
  • Spam part 1
  • Spam part 2
  • Spam part 3 (new!)
  • Spyware/Adware
  • URL Interpretation
  • Viruses
  • Wiki in general
  • Windows tips part 1
  • Windows tips part 2
  • World-Wide Web part 1
  • World-Wide Web part 2
  • WOUPortal
  • WOU wireless network
  • Contact

    University Computing Services 503-838-8154 | or e-mail: