Links & Info
In the columns below you will find our Frequently Used Links and Responsibility Dissemination.
Frequently Used Links
Below are some forms for frequently requested processes. Using these forms ensures that we receive all of the necessary information to complete your request, as well as allowing us to track it.
If we have questions about your request, someone from our team will reach out. Please feel free to contact CTL@wou.edu to follow up on a request or ask any questions you may have.
Responsibility Dissemination
Registrar
Course registration can be difficult in terms of understanding when CTL can be involved in a technical support ticket inquiry or not. If students reach out about being dismissed from a class or seeming to not be registered in a class, these are challenges that we are not able to appropriately solve without the insight of the Registrar’s office. Request Forms are the only way the CTL team can confirm that a student belongs in a course. If an inquiry ever comes to you as a professor where there is reasonable doubt about a student’s current academic standing or status, redirect your questions to the registrar to better understand if the student belongs or doesn’t belong in a course before inquiring with CTL about making any changes.
For more information about The Registrar’s Office visit their website.
Contact Information for the Registrar’s Department:
☎ phone: (503) 838-8327 | ✉ e-mail: registrar@wou.edu | Location: ADMIN 104
University Computing Solutions (UCS)
The University of Computing Solutions is a department that handles technology support relating to issues outside of Canvas. These types of troubleshooting can be hardware related or software related. The exception is that UCS does handle all login issues, including users who are having trouble logging into Canvas. There are many instances where instructors with support inquiries are unsure which department to touch base with. If you are unsure about which department to seek support from, please do not hesitate to reach out for us to direct you as needed and further discuss if technical obstacles fall under our jurisdiction and responsibility or should be investigated further by UCS.
For more information about UCS visit their website.
Contact Information for the University of Computing Services Department:
☎ phone: (503) 838-8925 | ✉ ucshelpdesk@wou.edu | Location: ITC 009
