Resources

Please navigate to the link below to find answers to frequently asked questions.

Below are some forms for frequently requested processes. Using these forms ensures that we receive all of the necessary information to complete your request, as well as allowing us to track it.

If we have questions about your request, someone from our team will reach out. Please feel free to contact CTL@wou.edu to follow up on a request or ask any questions you may have.

• • Create a Canvas Development Shell
  • Extend Canvas Course Access for Students with Incompletes
  • Add a User to Course Site (e.g. teaching assistants)
  • Teaching Observer Request

New Faculty Orientation Resources serves as a quick-reference directory to help you navigate the various departments and divisions at Western Oregon University. Each unit is listed with a brief description of its role, and by clicking on the links, you’ll find detailed information, including contact details and faculty-centered online resources. Whether you’re seeking support from a specific department or looking to familiarize yourself with the university’s services, this Canvas shell provides a convenient starting point to guide you through the essential resources for new faculty. 

Canvas offers support to all students, faculty, and staff! This support is available 24/7 and 365 days of a year, making it the best way to access prompt support should you encounter any challenges using Canvas.

Support is available by phone, live, chat, or email.

• • Phone: 866-901-5128
  • Live-chat: You must be logged into Canvas to access live chat. Select the “help icon” from the left-side menu and choose the option “Chat with Canvas support”.
  • Email: You can reach Canvas support at support@instructure.com

Canvas has a rich library of guides, videos, and other resources that will walk you through its different processes and features. Each guide has a detailed table of contents to help you find the content you need quickly. These guides provide detailed instructions and are maintained by Instructure, Canvas’ vendor, meaning they are always the most up-to-date resources.

• • Canvas Resources for Instructors
  • Canvas Guides for Troubleshooting Common Challenges
  • Canvas Guides by CTL

The Center for Teaching & Learning has created a template for Canvas courses! This template is optional to use, and can be customized after you download it. It includes banners on the Welcome page and Weekly Introduction & Overview pages, customized headers throughout, and a syllabus template. Each page also comes with light instructions, and there is a link to a doc with more in-depth instructions included in the Welcome module.

WOU users have access to premium support. Contact support@voicethread.com for assistance. Many questions may also be answered using the guides available on the VoiceThread Support page.

University Computing Solutions provides support for Zoom at WOU. You may also find answers to many questions and helpful guides through the Zoom Help Center.

Support is available through the ScreenPal Help Center where you will be able to find answers to common questions or submit a help ticket. There are also many useful guides and tutorials available through the ScreenPal Training page.