Resources and support
Connecting to WOU technology resources from home
Learn how to connect to VDI, VPN, WebX, network drives and more on this webpage by University Computing Solutions.
Looking for resources to help you with your online and remote learning? Check out this webpage with a lot of tools, tips and resources to help you.
If you are experiencing increased isolation and danger in your relationship or family due to social distancing measures, Abby’s House is available to support you. Visit their website to book an online, confidential advocacy appointment, speak with a staff member live via their online chat feature, or access other community and national resources.
- Emergency student aid application (contact VPSA – Emmanuel Macias)
- Financial Aid Special Conditions Request form (available through the Portal)
- Schedule an appointment with a Financial Aid counselor (available through the Portal)
- State unemployment benefits egov.com/ORUnemployment_COVID19
Health and wellness issues
- Food Pantry
- Student Health and Counseling Center
- Marion Polk Food Share
- Campus Recreation (online fitness programs)
- Mental health
Academic challenges (e.g., remote learning, time management, motivation, etc)
- Student Success and Advising
- Guide for strategies to online/remote learning.
- Keep Learning page
- FAQs about S*/NC grading option
- Complaint Processes
Students who are parents/caregivers
Wanting to connect to WOU community
Online classes and academic excellence
Although we are delivering most of our courses online this fall, online learning will look different and improved from spring term:
- Many of our courses are online synchronous, with scheduled meeting times, so students and professors can interact in real time.
- Faculty members have access to Zoom, including numerous tools that enhance the learning environment, such as breakout rooms, virtual whiteboards and more.
- Unlike the spring emergency situation, many WOU faculty have spent the summer participating in workshops and training in order to create high-quality online courses and educational activities.
Tuition and Fees
Online and in-person tuition will be filled at the same per-credit rate. As you may know, different fees are associated with each type of course.
- Course fees (e.g., fees for labs or art courses) may change for classes originally planned to be in person or hybrid, but we will only reduce those fees, not increase them.
- Mandatory fees (e.g., building fees, IFC, etc.) will be charged based on the actual course delivery modality of the class.
- Incidental fees and the health service fee will only be charged only to students taking in-person or hybrid courses.
- The fee for the Student Health and Counseling Center, which is offering online services, may be available on an opt-in basis for students taking online courses.
Housing and Dining
Students are invited to live on campus during fall term, particularly those who want a focused learning space and ready access to technology. Hundreds of students have already selected their residence hall rooms, and that process remains ongoing. Safety protocols, such as single-occupancy rooms, are in place in all residence halls, and move-in will still happen on an appointment-based schedule starting Sept. 23. Valsetz Dining Hall will be open to serve students who are living on campus; the dining hall has been reconfigured to maximize safety for both students and employees. Students can also use online ordering for breakfast, lunch and dinner and pick up their food at Valsetz.
Campus COVID-19 safety protocols
We welcome students to campus in limited ways and settings with safety protocols in place. Masks are required, additional cleaning procedures are in place, physical distancing must be maintained, a daily health self-check must be completed before coming to campus (or moving around campus for residence hall students), directional flow signs will be observed and personal hygiene practices must be strenuous. Residence hall students and students with in-person classes are provided a Welcome Kit with face coverings, hand sanitizer and other items. By working together for the good of the campus community, we can help reduce the risk of COVID transmission.
Student Affairs and Student Engagement
Student Engagement is planning a mix of in-person and online events. Fall Orientation is being delivered remotely, including more than a month of programming, which started Aug. 24. Based on the current number of students expected to be living on and around campus and depending on incidental fees, the Peter Courtney Health and Wellness Center is planning to be open limited hours. Student Affairs offices, including the Veterans Resource Center and Abby’s House, are open 9 a.m. to noon and 1 p.m. to 5 p.m. Monday through Thursdays for drop-in support, though most appointments will remain virtual.
Student Health and Counseling Center (SHCC)
The SHCC will remain open to students for COVID-19 testing and will offer in-person and telemedicine medical appointments. All in-person appointments will require a health screening before scheduling. Counseling sessions will continue to be offered remotely.
Athletic competition within the NCAA DII Great Northwest Athletic Conference has been suspended until at least Nov. 30. The GNAC is currently exploring the possibility of shifting fall sports to the winter and spring (in addition to regular winter and spring sports), but that decision is still pending. The WOU Athletic COVID participation policy manual will be shared directly with student-athletes and available on the WOU Wolves athletic website in early September.
This year, WOU has two platforms for online courses: Moodle and Canvas. Over the year, WOU will gradually move more courses to Canvas each term until we are no longer using Moodle. However, this fall, your courses may be taught on either platform. More information on how to access your courses will be sent shortly before the first day of classes.
WOU is making every effort to ensure you can easily find and access your course materials and receive support as you use these systems. Students will have access to 24/7 user support for Canvas, and the Academic Innovation team continues to be available to help students with Moodle, Canvas and many other digital media and learning tools.
Student Success and Advising
SSA has created a number of tools to help students be successful in an online learning environment. Services provided by SSA have also shifted to meet students wherever they are, including remote appointments with Academic Success Advisors via Zoom or phone and tutoring sessions via Zoom/WebEx. Remote appointments can be scheduled online via Wolf Connection System in the WOU Portal.
Hamersly Library and Computing Spaces
The Hamersly Library will open to students in mid-September, and users should bring their WOU ID so staff can monitor library occupancy in real time. Print books, DVDs and other physical items from the local collection and from Summit libraries are already available through curbside pickup or mail delivery. Computers and printers are available in the library, the WUC, the Valsetz Residential Lab and possibly others. The Audio and Video Production studios will be available. The 24-hour computer lab will be open with a limited number of physically distanced computers.
The library will continue to lend a range of computing technology to facilitate online learning, including loaner Wi-fi hotspots for students with financial need.
Students interested in pursuing disability-related accommodations, which may be more substantial in the online learning format, should contact Disability Services. The office is open for drop-in support 9 a.m. to noon and 1 p.m. to 5 p.m. Monday through Thursday, and for remote appointments throughout the week.
Support for parents
The Child Development Center’s preschool program is available. A comprehensive safety plan has been developed to meet all OHA and CDC guidelines. The center is open to WOU students and employees first, then community members.
In-person campus tours are not currently offered due to the pandemic, but there are alternative ways to tour campus. We have video tours, virtual admissions counselor appointments, and live virtual visits.
Many of the questions we get are about housing, financial aid, advising and registration, and admissions. We’ve included contact information and links to those department websites below.
- Admissions: 503-838-8211, 1-877-877-1593 or firstname.lastname@example.org
- Financial Aid: 1-877-877-1593, 503-838-8475 or email@example.com
- Housing and Dining: 503-838-8311, 1-877-877-1593 (toll-free) or firstname.lastname@example.org
- Student Success and Advising: 503-838-8428 or email@example.com
We’ve also received many questions about student services and facilities. Here are links to those areas and contact information.
- Hamersly Library: 503-838-8418 or firstname.lastname@example.org
- Peter Courtney Health and Wellness Center: 503-838-9530 or email@example.com (visit their COVID-19 webpage)
- Student Health and Counseling Center: 503-838-8313 or firstname.lastname@example.org
- Werner University Center: 503-838-8261 or email@example.com (visit their COVID-19 webpage)