The Center for Academic Innovation is part of WOU’s commitment to create transformational learning experiences. Academic Innovation provides opportunities and resources for WOU’s community to identify and explore practices that optimize teaching and learning, both online and on-campus.

CAI provides faculty development programming, instructional design consultations, and support for teaching with technology.

Support & Resources

Educational Escape Rooms

Our Team

Canvas Transition

Upcoming Events

Support & Resources

Canvas Support

Canvas offers support to all students, faculty, and staff! This support is available 24/7 and 365 days a year, making it the best way to access prompt support should you encounter any challenges using Canvas.

Support is available by phone, live chat, or email.

  • Phone: 866-901-5128
  • Live-chat: You must be logged in to Canvas to access live chat. Select the “help icon” from the left-side menu and choose the option “Chat with Canvas support”.
  • Email: You can reach Canvas support at

Canvas Guides

Canvas has a rich library of guides, videos, and other resources that will walk you through its different processes and features. Each guide has a detailed table of contents to help you find the content you need quickly. These guides provide detailed instructions and are maintained by Instructure, Canvas’ vendor, meaning they are always the most up-to-date resources.

Canvas Resources for Instructors

Canvas Resources for Students

Canvas Guides for Troubleshooting Common Challenges

Frequent Requests

Academic Innovation has developed forms or instructions for many common requests we receive.

Some of the above processes require filling out a Google form. Using these forms allows us to track your request and ensure it’s completed promptly. If we have questions about your request, someone from our team will reach out. Please feel free to contact to follow up on a request or ask any questions you may have.

Academic Technology Support


WOU users have access to premium support. Contact for assistance. Many questions may also be answered using the guides available on the VoiceThread Support page.


University Computing Solutions  provides support for Zoom at WOU. You may also find answers to many questions and helpful guides through the Zoom Help Center.


Support is available through the Screencast-O-Matic Help Center where you will be able to find answers to common questions or submit a help ticket. There are also many useful guides and tutorials available through the Screencast-O-Matic Training page.

Moodle Archives

Answers to many questions can be found on our Moodle Archives information page. You can also shoot us an email at

Other Technology

AI staff offer limited support for troubleshooting other academic technology tools that integrate with the learning management system. Reach out to us at Our support hours are Monday through Friday, 9 am to 4 pm.




Upcoming Events

Check out what’s happening! This calendar lists CAI-sponsored events, as well as events related to teaching and learning sponsored by other organizations. If you have an event you’d like us to add, reach out to us at

Academic Innovation host many kinds of programs and workshops. Our two main workshop series are Canvas training and Teaching Deep Dives. Workshops require advance registration.


Meet Our Team

Ben Hayes

LMS Support & Administration

Adrienne Allardt-Wong

Interim Manager & Instructional Design Services Coordinator

Sean O'Neill

Digital Media & LMS Support

Dr. Seyed Shahrokni

Instructional Design & Faculty Development