The Center for Academic Innovation is part of WOU’s commitment to create transformational learning experiences. Academic Innovation provides opportunities and resources for WOU’s community to identify and explore practices that optimize teaching and learning, both online and on-campus.
CAI provides faculty development programming, instructional design consultations, and support for teaching with technology.
Support & Resources
Canvas offers support to all students, faculty, and staff! This support is available 24/7 and 365 days a year, making it the best way to access prompt support should you encounter any challenges using Canvas.
Support is available by phone, live chat, or email.
- Phone: 866-901-5128
- Live-chat: You must be logged in to Canvas to access live chat. Select the “help icon” from the left-side menu and choose the option “Chat with Canvas support”.
- Email: You must be logged into Canvas to acess live chat. Select the “help” icon from the left-side menu and choose the option “Report a problem”.
Canvas has a rich library of guides, videos, and other resources that will walk you through its different processes and features. Each guide has a detailed table of contents to help you find the content you need quickly. These guides provide detailed instructions and are maintained by Instructure, Canvas’ vendor, meaning they are always the most up-to-date resources.
Academic Innovation has developed forms or instructions for many common requests we receive.
- Create a Canvas development shell
- Extend Canvas Course Access for Students with Incompletes
- Add a User to Course Site (e.g. teaching assistants, observers)
- Moving Moodle Content to Canvas
- Canvas Shell Merge Request (cross-listed/dual-listed sections)
Some of the above processes require filling out a Google form. Using these forms allows us to track your request and ensure it’s completed promptly. If we have questions about your request, someone from our team will reach out. Please feel free to contact askAI@wou.edu to follow up on a request or ask any questions you may have.
Academic Technology Support
Support is available through the Screencast-O-Matic Help Center where you will be able to find answers to common questions or submit a help ticket. There are also many useful guides and tutorials available through the Screencast-O-Matic Training page.
AI staff offer limited support for troubleshooting other academic technology tools that integrate with the learning management system. Reach out to us at askAI@wou.edu. Our support hours are Monday through Friday, 9 am to 4 pm.
Check out what’s happening! This calendar lists CAI-sponsored events, as well as events related to teaching and learning sponsored by other organizations. If you have an event you’d like us to add, reach out to us at askAI@wou.edu.
Meet Our Team
Director, Academic Innovation
LMS Support & Administration
Dr. Amy Harwell
Instructional Design & LMS Support
Dr. Seyed Shahrokni
Instructional Design & Faculty Development
Digital Media & LMS Support