Well, that’s two meetings now that I’ve been to for KPIs, this week.
I really do understand that value of KPIs, but I’m concerned about the process.
1. The “consensus” process has so watered down the text/meaning/value of each KPI, that they have seemed to become a bit over-generic.
2. A whole team of academics (which I love, don’t get my wrong) seem to have word-smithed them – so to be completely honest, I don’t know what half of them mean 🙁
3. We’re gonna have to find ways to COLLECT data for some of them, meaning that we have no comparative data (aka no KPI) for 5 years… … … …
4. So many people do things so differently, I’m not what the value will be for us … in 5 years … ?
Anyway, I’m most likely confused because I’m –not– and academic, and just don’t get it all. 🙂 That’s fine – I’ll let the smart people figure it all out. Then we can build it!