Our lab printer in the Residential Computer Lab went KABOOM!!! Well it started having a great deal of streaking and then started to make some noise loading paper. Then it started to fail to feed the paper and was reporting that it could not determine the paper type that was set in the paper trays. We had our computing tech come take a look and she brought a service rep with her and they replaced a few parts and we no have a working printer again. We are still seeing some striping issues with the ink but that will be fixed today when they come out with that part.

Printer Issues – HP Office Jet Pro 8000

With two days we had two of these printers stop printing black ink. Replaced ink cartrdges still same issue. After running sever cleaning cycles we were only getting a faint printout, wit hthe black ink only. The color ink is working without issue. I keept searching for ideas online and came across an HP articale describing print head cleaning methods. There are three, the first one did not help. It can be performed by doing the following:
• Press and hold the Power button.
• Press the Cancel button twice.
• Press the Resume button once.
• Release the Power button.

The intermediate method yielded the same result, and can be done by doing the following:

• Press and hold the Power button.
• Press the Cancel button twice.
• Press the Resume button twice.
• Release the Power button.

The advanced method yielded better results. I could tell it was helping as the print was slightly darker. I had to run this twice to get it back to full quality. It can be done by the following:
• Press and hold the Power button.
• Press the Cancel button once.
• Press the Resume button nine times.
• Release the Power button.

Here is a link to the article:

Re-contracting for the res halls is coming up. This year we are going back online. This means major changes to the online application procedure. Changing the layout to the new Portal 2.0 look, adding more details to the room selection process, changing some of the halls to gender inclusive. This is going to take some time and require several meeting with Housing before finalizing. We are also wanting to rollout a new roommate search feature for out Portal so students can start to look for each other before our in person mixers.

We have ran out of IP’s for our wireless network down here in the resident halls.  Students can connect to the SSID but do not receive IP’s.  This is generally happening after hours from 9pm to 1am.  Paul has requested more IP’s so I am hoping we get them soon.  We added wireless to all the resident halls this summer and we did not anticipate the full magnitude of the number of devices the residents would bring that used wireless.  More students are using wireless laptops than ever before, they are also using smartphones in greater numbers.

We had a guy register using 3 different ssn numbers.  Two of them went through banner which caused HMS issues.  The student was given two student ID numbers so he was added to HMS as two different students.  Eventual we got this sorted out.  I contacted Summer to have her look at the Admissions side of things as I worked on HMS.  HMS is fixed and Summer is working with Lori to fix the issues that this caused in Banner.

Ran into a funny issue a few days ago.  We had a staff member trying to print a flyer for an on campus event.  The file was in Publisher and saved as a PDF document.  When you opened the PDF file some of the Text was not showing up, it so happened to be all the orange colored font.  After doing some searching I found an interesting solution/fix.  When you go to save the file as a PDF you need to make sure your printer is set to a color printer.  In the case of this specific font if you choose a colored printer it waves the orange text, kind of crazy.

he ZeroAccess rootkit is a dangerous threat that has been circulating for several years.  In the time that ZeroAccess has been in the wild there have been a number of revisions, with modifications to its functionality, infection strategy and its persistence mechanisms on an infected machine. However, the core purpose has remained: to assume full control of the machine by adding it to the ZeroAccess botnet and to monetize the new asset by downloading additional malware.

We have seen a few of these viruses spring up this fall.  We highly recommend students to run manual scans with their updated AV software as well as run an anti-spyware scan.  We also recommend students to change their school account password.

A common issue on the Xerox ColorQube and Phaser solid ink printers is light stripes or streaks on your prints.  This usually occurs due to a blocked jet in the printhead, though it can also be caused by something in the paper path scratching the print.

Solution : Eliminate Light Stripes

To print the troubleshooting print quality pages:

1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button.
4. Evaluate the ‘Light Stripes Test’ page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. The ‘Light Stripes Test’ page is the last page of the Troubleshooting Print Quality Page that printed.

To clean the printhead using the basic eliminate light stripes procedure:

1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
5. Repeat steps 1 – 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

   NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

   To clean the printhead using the advanced eliminate light stripes procedure:

6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

   NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.

8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode.

Substitute a Jet for the Malfunctioning Jet Causing Light Stripes

Jet Substitution mode provides a solution for print quality problems when weak, missing, or discolored jets are not recoverable by cleaning the printhead. Jet Substitution mode can be enabled to substitute adjacent jets to print in the area that is normally covered by the problem jet. Make sure to go through the printhead cleaning procedure before substituting any jets.

NOTE: Any jets that have been substituted will remain substituted until Jet Substitution mode has been disabled.

We had this issue come up yesterday, and we were able to correct the issue by following these steps on our printer.

We were running into issues with getting Apple TV to work on our wireless system.  We are running a Cisco wireless infrastructure.  The Apple TV would work as far as getting internet access and was able to stream video and sound to the TV, however when you used Airplay on an apple phone to stream its contents to the TV nothing would happen.  The confusing part was we have Apple TV’s working on campus in other areas of the campus.  After working with one of our network gurus we discovered the issue was actually a security setting that did not allow node to node discovery and communication.

Let’s start with the differences between “viruses” and “malware.” Viruses are a specific type of malware (designed to replicate and spread), while malware is a broad term used to describe all sorts of unwanted or malicious code. Malware can include viruses, spyware, adware, nagware, trojans, worms, and more. However, because viruses (and to a lesser extent, trojans and worms) made headlines a few years ago, most security companies focused their marketing on them, which is why they’re called “antivirus.”

Other tools call themselves “anti-malware,” but malware is a broad term that includes viruses—so it isn’t clear which threats they cover either.