So we’ve been having this problem with our Nutrition & Menu Management software. For one user in particular, this one feature caused the program to hang and crash on them.
Today I duplicated the problem with that users’ account on another computer, after verifying that ANOTHER user account COULD in fact do this feature from the machine.
So, we knew:
1. This computer is capable of this function.
2. The error seems to be following the account
3. All user access permissions appear to be correct.
Anyway as I was passing through the Dining Hall, I informed Karen of my progress on the situation and after a few seconds she suggested we try making another user account. Now, why didn’t I think of that?
I created and tested the new account (successfully, I might add). The user ALSO tested the new account succesfully after multiple tests and situations. So I think that fixed it. Weird but true. We’ll find out at the end of this month when he REALLY needs it.