Well the standard report: Students have returned to the halls, and we’ve been pretty busy keeping up with the flood of new computers, viruses, issues, etc…
I would say that for the most part, we’ve done a good job – people are getting the help they need with, for the most part, a short waiting period (if any). Our only primary issue (which is a year-long issue) is our inability to contact residents after they have contacted us. Sometimes they call and we do everything over the phone we can – but can’t fix it. Either they have to run to class, or they don’t want to bring their computer in – or the issue needs to have troubleshooting done in their room… In any case, we have a list of about 7 people who we are trying to contact, but often students don’t have a phone in their room, etc…
So things are going well. At this rate, I’m relatively confident things will be quiet by the end of next week. The only Major issue we’ve had was a room in Landers. Travis and Troy found a room that was broadcasting 50-80 Mb (of a possible 100 Mb) – and was basically causing a complete DOS (Denial of Service) attack on the 120 subnet. Residents complained about this outage, and T&T disabled them Sunday night. Unfortunately this attack happened again a second time while I was attempting to figure out which computer in the room was causing the problem. This short (15 min) attack was the final episode, and we appear to have gotten them cleaned and they are back online.
So move-in for this term seems to be a success. Now we can focus on projects once again.