{"id":22,"date":"2014-06-17T18:58:23","date_gmt":"2014-06-17T18:58:23","guid":{"rendered":"http:\/\/www.wou.edu\/wp\/ucs\/?page_id=22"},"modified":"2025-12-11T11:37:10","modified_gmt":"2025-12-11T19:37:10","slug":"telecommunications","status":"publish","type":"page","link":"https:\/\/wou.edu\/ucs\/telecommunications\/","title":{"rendered":"Telecommunications"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22&#8243;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;]<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>Telecommunications provides telephone services and network data connections to the WOU campus.<\/strong><\/p>\n<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><a style=\"color: #666666;font-weight: normal;text-decoration: underline;font-size: 13px;line-height: 16px\" href=\"mailto:telecom@wou.edu\"><\/a>To request changes to your phone or network services, call the UCS Service Request desk at 503-838-8925, or email\u00a0<a href=\"mailto:ucshelpdesk@wou.edu\">ucshelpdesk@wou.edu<\/a>\u00a0<\/p>\n<h2>Monthly Recurring Rates<\/h2>\n<ul>\n<li>Analog Phone: $22 \/ month<\/li>\n<li>Digital Phone: $26 \/ month<\/li>\n<li>IP Phone: $26 \/ month<\/li>\n<li>Fax \/ Stand-alone Voicemail \/ Modem \/ etc: $19 \/ month<\/li>\n<li>Wired Network Connection: $16 \/ month<\/li>\n<li>WiFi access for secondary use: $13 \/ month per person<\/li>\n<ul style=\"margin-bottom: 0em\">\n<li>(e.g. access from smartphone, tablet, laptop when mobile)<\/li>\n<\/ul>\n<li>WiFi access for primary use: $21 \/ month<\/li>\n<ul>\n<li>(e.g. a daily-use laptop that does not use a wired connection when docked\/stationary)<\/li>\n<\/ul>\n<li><em>NOTE<\/em>: The WiFi network wou-guest is for use by prospective students, visiting speakers, commercial partners, and the greater Western community.<\/li>\n<li><em>LONG DISTANCE: <\/em>Western&#8217;s local calling area comprises phone numbers in Dallas, Falls City, Independence, and Salem. Other US numbers are charged a rate of $0.05 per minute for long distance.<\/li>\n<\/ul>\n<hr \/>\n<h2>Labor and Materials Charge<\/h2>\n<p>Work performed by a Telecommunications Technician is charged to a\u00a0department or project\u00a0index by the following rates:<\/p>\n<p>Business Hours: $<strong>60\/hr per technician<\/strong><br \/> Evening and Weekend: $<strong>90\/hr per technician<\/strong> if required for the project<br \/> Student Worker: $<strong>20\/hr per student<\/strong> if required for the project.<\/p>\n<p>A typical line activation is completed in one to two hours. Estimates can be provided for more complex work orders.<\/p>\n<p>Any new phone or accessory required for a work order is billed at cost\u00a0to the customer&#8217;s index.<\/p>\n<p><em>Note: there is no charge for repairing or disconnecting services<\/em><\/p>\n<hr \/>\n<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>Services provided by Telecommunication Services include:<\/strong><\/p>\n<ul class=\"arrow_list\">\n<li>Activating new or relocating existing telephone stations\n<ul>\n<li><i>note: moving an existing extension requires a Telecom technician<\/i><\/li>\n<\/ul>\n<\/li>\n<li>Repair for voice and data lines<\/li>\n<li>Telephone and voice mail assistance<\/li>\n<li>Long distance authorization codes<\/li>\n<li>Conference speakerphone and audio conference reservation<\/li>\n<li>Telephone and network service billing<\/li>\n<li>Calling card checkout<\/li>\n<\/ul>\n<h3><a id=\"cell-speed\"><\/a><a href=\"#cell-speed\"><\/a><\/h3>\n<p><span style=\"font-family: Gotham, 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size: 20px\">Cellphone Forwarding Information<\/span><\/p>\n<p>Mobile and remote staff and faculty now have the option of linking a cellphone to a WOU deskphone extension. This feature makes it easier to reach highly-mobile members of campus, with the convenience and privacy of only having to call a single WOU phone number.<\/p>\n<p>Review the <a href=\"https:\/\/wou.edu\/ucs\/files\/2014\/06\/WOUcellphonefwd.pdf\">cellphone forwarding instructions<\/a>, then UCS helpdesk at <a href=\"mailto:ucshelpdesk@wou.edu\">ucshelpdesk@wou.edu<\/a>\u00a0with your request<\/p>\n<h3>Voicemail Instructions<\/h3>\n<ul class=\"arrow_list\">\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"http:\/\/www2.wou.edu\/nora\/woutv.home?pid=396\">VIDEO: Voicemail setup and introduction<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/voicemailhandout.pdf\">Printable voicemail user guide<\/a><span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<\/ul>\n<h3>To submit a work order to Telecommunications<\/h3>\n<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>Please send an<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong><a style=\"color: #666666;font-weight: normal;text-decoration: underline;font-size: 13px;line-height: 16px\" href=\"mailto:telecom@wou.edu\">e-mail to telecom@wou.edu<\/a>.<br \/> Include the following information in your e-mail:<\/p>\n<ol style=\"color: #51463c;font-family: Arial, Helvetica, sans-serif;font-size: 12px;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;line-height: 16px;text-align: left;text-indent: 0px\">\n<li style=\"margin-bottom: 7px\">Department name<\/li>\n<li style=\"margin-bottom: 7px\">Contact name and extension<\/li>\n<li style=\"margin-bottom: 7px\">Index to charge<\/li>\n<li style=\"margin-bottom: 7px\">Description of work to be requested<\/li>\n<\/ol>\n<h3>Telecommunications resources<\/h3>\n<ul class=\"arrow_list\">\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/TelephoneTemplates.docx\">6400 and 6220 series button template<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/admin\/hr\/forms.php\">Current Cell Phone Allowance form (under &#8220;Employment Forms&#8221;)<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/LongDistanceDialing.pdf\">Long distance dialing instructions<\/a><\/li>\n<li><strong>Phone instructions for IP phones<\/strong>\n<ul>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9608quickref.pdf\">9608 quick reference<\/a> \u2014 <a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2018\/06\/9608UserGuide.pdf\">9608 full guide<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9620_users_guide.pdf\">9620 user&#8217;s guide<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9630_users_guide.pdf\">9630 user&#8217;s guide<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/1603_users_guide.pdf\">1603 user&#8217;s guide<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9621quickref.pdf\">9621 quick reference<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/6416.doc\">6400 series instruction sheet<\/a><\/li>\n<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/6220.doc\">6200 series instruction sheet<\/a><\/li>\n<li>All IP and digital stations at WOU can initiate six party audio conferences.<\/li>\n<\/ul>\n<h3>Directory resources<\/h3>\n<ul class=\"arrow_list\">\n<li><a title=\"WOU Faculty\/Staff Directory\" style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/core_features\/findit\/index.php#facstaffsearch\">WOU Faculty\/Staff Directory<\/a><\/li>\n<li><strong>Voice Recognition Directory<\/strong> (dial by name): ext. 8-9555<\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Telecommunications provides telephone services and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Western Oregon University - %%post_title%%","_seopress_titles_desc":"WOU Telecommunications offers IT solutions & support. Explore services for Western Oregon University.","_seopress_robots_index":"","_lmt_disableupdate":"no","_lmt_disable":"","_et_pb_use_builder":"on","_et_pb_old_content":"<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>Telecommunications provides telephone services and network data connections to the WOU campus.<\/strong><\/p>\r\n\u00a0\r\n\r\nTelecommunication Services is part of the University Computing Department.\u00a0We are located in the ITC building, room 009.\r\n<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>You may contact us at:<\/strong><\/p>\r\n<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>ph:<\/strong>503-838-8010 or by<span class=\"Apple-converted-space\">\u00a0<\/span><strong>email:<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong><a style=\"color: #666666;font-weight: normal;text-decoration: underline;font-size: 13px;line-height: 16px\" href=\"mailto:telecom@wou.edu\">telecom@wou.edu<\/a><\/p>\r\n\u00a0\r\n\r\n<hr \/>\r\n\r\n<h2>Monthly Recurring Rates <small>effective Jul 1st, 2017<\/small><\/h2>\r\n<ul>\r\n \t<li>Analog Phone: $22 \/ month<\/li>\r\n \t<li>Digital Phone: $26 \/ month<\/li>\r\n \t<li>IP Phone: $26 \/ month<\/li>\r\n \t<li>Fax \/ Stand-alone Voicemail \/ Modem \/ etc: $19 \/ month<\/li>\r\n \t<li>Wired Network Connection: $16 \/ month<\/li>\r\n \t<li>WiFi access for secondary use: $13 \/ month per person<\/li>\r\n<ul style=\"margin-bottom:0em\"><li>(e.g. access from smartphone, tablet, laptop when mobile)<\/li><\/ul>\r\n \t<li>WiFi access for primary use: $21 \/ month<\/li>\r\n<ul><li>(e.g. a daily-use laptop that does not use a wired connection when docked\/stationary)<\/li><\/ul>\r\n<li><em>NOTE<\/em>: The WiFi network wou-guest is for use by prospective students, visiting speakers, commercial partners, and the greater Western community.<\/li>\r\n \t<li><em>LONG DISTANCE: <\/em>Western's local calling area comprises phone numbers in Dallas, Falls City, Independence, and Salem. Other US numbers are charged a rate of $0.05 per minute for long distance.<\/li>\r\n<\/ul>\r\n\r\n<hr \/>\r\n\r\n<h2>Labor and Materials Charge<\/h2>\r\nWork performed by a Telecommunications Technician is charged to a\u00a0department or project\u00a0index by the following rates:\r\n\r\nBusiness Hours: $<strong>60\/hr per technician<\/strong>\r\nEvening and Weekend: $<strong>90\/hr per technician<\/strong> if required for the project\r\nStudent Worker: $<strong>20\/hr per student<\/strong> if required for the project.\r\n\r\nA typical line activation is completed in one to two hours. Estimates can be provided for more complex work orders.\r\n\r\nAny new phone or accessory required for a work order is billed at cost\u00a0to the customer's index.\r\n\r\n<em>Note: there is no charge for repairing or disconnecting services<\/em>\r\n\r\n<hr \/>\r\n<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>Services provided by Telecommunication Services include:<\/strong><\/p>\r\n\r\n<ul class=\"arrow_list\">\r\n \t<li>Activating new or relocating existing telephone stations\r\n<ul>\r\n \t<li><i>note: moving an existing extension requires a Telecom technician<\/i><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Repair for voice and data lines<\/li>\r\n \t<li>Telephone and voice mail assistance<\/li>\r\n \t<li>Long distance authorization codes<\/li>\r\n \t<li>Conference speakerphone and audio conference reservation<\/li>\r\n \t<li>Telephone and network service billing<\/li>\r\n \t<li>Calling card checkout<\/li>\r\n<\/ul>\r\n<h3><a id=\"cell-speed\"><\/a><a href=\"#cell-speed\"><\/a><\/h3>\r\n<h3>2018 Cellphone Speed Test<\/h3>\r\nA test of campus service coverage and speed was conducted in December, 2018. The tested providers were AT&amp;T, Sprint, and Verizon. The results of this survey <a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1-X1vaybmamgGAiKS3o9bkY9J1a9U7C246TI_-tiFzv8\/\" rel=\"noopener noreferrer\" target=\"_blank\">are available at this link<\/a>.\r\n<h3>Cellphone Forwarding Now Available<\/h3>\r\nMobile and remote staff and faculty now have the option of linking a cellphone to a WOU deskphone extension. This feature makes it easier to reach highly-mobile members of campus, with the convenience and privacy of only having to call a single WOU phone number.\r\n\r\nReview the <a href=\"https:\/\/wou.edu\/ucs\/files\/2014\/06\/WOUcellphonefwd.pdf\">cellphone forwarding instructions<\/a>, then contact Telecommunications at 8-8010 or <a href=\"mailto:telecom@wou.edu\">telecom@wou.edu<\/a>\r\n<h3>Voicemail Instructions<\/h3>\r\n<ul class=\"arrow_list\">\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"http:\/\/www2.wou.edu\/nora\/woutv.home?pid=396\">VIDEO: Voicemail setup and introduction<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/voicemailhandout.pdf\">Printable voicemail user guide<\/a><span class=\"Apple-converted-space\">\u00a0<\/span><i>updated 04\/12\/13<\/i><\/li>\r\n<\/ul>\r\n<h3>To submit a work order to Telecommunications<\/h3>\r\n<p style=\"font-size: 13px;line-height: 16px;color: #333333;margin: 0px;font-family: Arial, Helvetica, sans-serif;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;text-align: left;text-indent: 0px\"><strong>Please send an<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong><a style=\"color: #666666;font-weight: normal;text-decoration: underline;font-size: 13px;line-height: 16px\" href=\"mailto:telecom@wou.edu\">e-mail to telecom@wou.edu<\/a>.\r\nInclude the following information in your e-mail:<\/p>\r\n\r\n<ol style=\"color: #51463c;font-family: Arial, Helvetica, sans-serif;font-size: 12px;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;line-height: 16px;text-align: left;text-indent: 0px\">\r\n \t<li style=\"margin-bottom: 7px\">Department name<\/li>\r\n \t<li style=\"margin-bottom: 7px\">Contact name and extension<\/li>\r\n \t<li style=\"margin-bottom: 7px\">Index to charge<\/li>\r\n \t<li style=\"margin-bottom: 7px\">Description of work to be requested<\/li>\r\n<\/ol>\r\n<h3>Telecommunications resources<\/h3>\r\n<ul class=\"arrow_list\">\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/TelephoneTemplates.docx\">6400 and 6220 series button template<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/admin\/hr\/forms.php\">Current Cell Phone Allowance form (under \"Employment Forms\")<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/LongDistanceDialing.pdf\">Long distance dialing instructions<\/a><\/li>\r\n \t<li><strong>Phone instructions for IP phones<\/strong>\r\n<ul>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9608quickref.pdf\">9608 quick reference<\/a> \u2014 <a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2018\/06\/9608UserGuide.pdf\">9608 full guide<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9620_users_guide.pdf\">9620 user's guide<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9630_users_guide.pdf\">9630 user's guide<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/1603_users_guide.pdf\">1603 user's guide<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/9621quickref.pdf\">9621 quick reference<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/6416.doc\">6400 series instruction sheet<\/a><\/li>\r\n \t<li><a style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/ucs\/files\/2015\/11\/6220.doc\">6200 series instruction sheet<\/a><\/li>\r\n \t\r\n \t<li>All IP and digital stations at WOU can initiate six party audio conferences.<\/li>\r\n<\/ul>\r\n<h3>Directory resources<\/h3>\r\n<ul class=\"arrow_list\">\r\n \t<li><a title=\"WOU Faculty\/Staff Directory\" style=\"color: #666666;font-weight: normal;text-decoration: underline\" href=\"https:\/\/wou.edu\/core_features\/findit\/index.php#facstaffsearch\">WOU Faculty\/Staff Directory<\/a><\/li>\r\n<li><strong>Voice Recognition Directory<\/strong> (dial by name): ext. 8-9555\r\n<\/ul>\r\n","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":2,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":18825,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages\/22\/revisions\/18825"}],"wp:attachment":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}