{"id":17747,"date":"2021-07-22T10:08:16","date_gmt":"2021-07-22T17:08:16","guid":{"rendered":"https:\/\/wou.edu\/ucs\/?page_id=17747"},"modified":"2022-02-18T14:01:32","modified_gmt":"2022-02-18T22:01:32","slug":"zoom-phone-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/wou.edu\/ucs\/resources\/faq\/zoom-phone-frequently-asked-questions\/","title":{"rendered":"Zoom Phone Frequently Asked Questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;toc generator&#8221; _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->window.addEventListener(\"DOMContentLoaded\", function () {<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    var allToggles = document.querySelectorAll('h3.et_pb_toggle_title'); <!-- [et_pb_line_break_holder] -->    var toc_ol = document.getElementById('toc');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    for(var index=0;index < allToggles.length;index++){<!-- [et_pb_line_break_holder] -->        var thisToggle = allToggles[index];<!-- [et_pb_line_break_holder] -->        var newLi = document.createElement(\"li\");<!-- [et_pb_line_break_holder] -->        var a = document.createElement('a'); <!-- [et_pb_line_break_holder] -->        var dislpayText = document.createTextNode(thisToggle.innerText);<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        a.appendChild(dislpayText); 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<!-- [et_pb_line_break_holder] -->  for(var index=0;index < openToggles.length;index++){<!-- [et_pb_line_break_holder] -->   var thisToggle = openToggles[index];<!-- [et_pb_line_break_holder] -->   thisToggle.click();<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] --><span onClick=\"expand_all()\"><strong>Expand All<\/strong><\/span> | <span onClick=\"collapse_all()\"><strong>Collapse All<\/strong><\/span>[\/et_pb_code][et_pb_toggle title=&#8221;Why is Western moving to Zoom Phone?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.14.1&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Zoom Phone is a modern Unified Communications platform that makes your Western phone number significantly more powerful. It enables you to use your WOU phone number from any computer or smartphone and easily move from a phone call to a full Zoom Meeting in seconds.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When do we start using Zoom Phone?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>Western, in collaboration with Zoom&#8217;s implementation team, is targeting the start of September to activate Zoom Phone. The &#8216;Phone&#8217; section will appear in your Zoom client at that time.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Will my phone number change?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">No, your phone number will not change.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is Zoom Phone a new app\/application?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Zoom Phone is a new function within the Zoom app. The section \u2018Phone\u2019 will appear as an option in the Zoom toolbar.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/zptoolbarfocus.png\" alt=\"Zoom Phone toolbar\" class=\"wp-image-17784 alignnone size-full\" width=\"623\" height=\"233\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/zptoolbarfocus.png 623w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/zptoolbarfocus-300x112.png 300w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is a Zoom Phone call different from a Zoom Meeting?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">Yes. Zoom Meetings is the multimedia collaboration tool we\u2019ve been using that includes video, screen sharing, breakout rooms, and more.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Zoom Phone calls are phone calls with awesome capabilities like moving a call from your laptop to your smartphone and answering text messages via your WOU extension. And if both parties of a call are using Zoom Phone from WOU, by clicking the \u2018Meet\u2019 button, the call can move to a full Zoom Meeting.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do I need to wear a computer headset to make all my calls?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">If you have a computer with a built-in microphone and speaker, such as any laptop or an iMac, and a quiet or private office, you don\u2019t need to wear a headset. If you have a shared workspace or discuss sensitive information over phone calls, you should use a headset.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does Zoom Phone use my camera?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">No, your camera is not used during Zoom Phone calls.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Could I just have a new phone instead of using a computer headset or my smartphone?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">Software phones are now standard across many industries because of the features not possible with traditional phones and lower upfront and ongoing costs. Your phone model is never obsolete if your phone is a software application. Calling from the Zoom app is a better option for staff that travel or work from home, and it frees up space on your desk.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A new phone may be installed in circumstances where a phone is used by multiple staff or for a \u2018utility\u2019 function that isn\u2019t practical to serve another way.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;If I use Zoom Phone from my smartphone, does it use my cell plan\u2019s minutes?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">No. Zoom Phone calls using the Zoom app on your smartphone will use your data plan or WiFi if you\u2019re connected to WiFi.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;UCS is offering a basic wired USB headset during the migration to Zoom Phone. May I use another headset?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>You may <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfXUSvMiUDNL8PYVQ0rHpQCZEEvcmNTI6LGkQ3ht1Y9g4foxw\/viewform?usp=sf_link\" target=\"_blank\" rel=\"noopener noreferrer\">this Google Form<\/a> to request a headset at no cost to your department if you need a computer headset and don&#8217;t already have one. Your headset (<a href=\"https:\/\/www.logitech.com\/en-us\/products\/headsets\/h570e-usb-noise-cancelling.html\" target=\"_blank\" rel=\"noopener noreferrer\">model description<\/a>) will be delivered to you or your office shortly before Zoom Phone is live.<\/p>\n<p><span style=\"font-weight: 400;\">If you&#8217;d like a different headset, Zoom maintains a<a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360026690212-Supported-USB-HID-devices-for-the-Zoom-desktop-client%20\" target=\"_blank\" rel=\"noopener noreferrer\"> list of compatible headsets, including wireless models<\/a> <\/span><span style=\"font-weight: 400;\">. Most USB headsets will work with Zoom, but we reccomend chosing a model that specifically lists Zoom&#8217;s certification endorsement such as the <a href=\"https:\/\/www.logitech.com\/en-us\/products\/headsets\/h820e-noise-cancelling.html\" target=\"_blank\" rel=\"noopener\">Logitech 820E<\/a>. UCS will maintain a stock of Logitech 820E Mono headsets for immediate installation on campus and a $150 charge to your department&#8217;s index.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How will I hear the phone ringing?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Zoom will play a \u2018ringing\u2019 sound through your headset. Zoom can also be set to ring through your computer speakers in addition to the headset.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/audiosettings.png\" alt=\"Zoom Phone audio settings\" class=\"wp-image-17787 alignnone size-full\" width=\"746\" height=\"374\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/audiosettings.png 746w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/audiosettings-300x150.png 300w\" sizes=\"(max-width: 746px) 100vw, 746px\" \/><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I change Zoom Phone&#8217;s ringtone?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Yes. On Windows and Mac, click your profile icon (it will either be your picture or your initials) in the top right on the Zoom window, then click &#8216;Settings&#8217;. Click the &#8216;Audio&#8217; section, then scroll down to &#8216;Ringtones&#8217; to select a different ringtone from the dropdown list.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/09\/zp_ringtone.jpg\" width=\"1005\" height=\"829\" alt=\"screenshot of Zoom Phone ringtone option\" class=\"wp-image-17984 alignnone size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/09\/zp_ringtone.jpg 1005w, https:\/\/wou.edu\/ucs\/files\/2021\/09\/zp_ringtone-300x247.jpg 300w, https:\/\/wou.edu\/ucs\/files\/2021\/09\/zp_ringtone-768x634.jpg 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/><\/p>\n<p>On Andorid or iPhone, tap the &#8216;Settings&#8217; gear in the lower right of the Zoom app, then tap &#8216;General&#8217;, then &#8216;Ringtones&#8217;.\u00a0<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Will Zoom Phone ring if my computer is locked?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>Zoom Phone calls will still ring if your computer is locked. Verify that you&#8217;ve selected your speakers as the &#8216;ring&#8217; sound device (see previous FAQ item) so that you can still be alerted to calls when you&#8217;re near your desk but not wearing your headset. Most headsets will even allow you to answer an incoming call while your screen is locked by pressing the headset&#8217;s &#8220;call&#8221; or &#8220;phone&#8221; button. Zoom Phone will not ring to your headset if your computer is off or in \u201csleep.\u201d But if you\u2019ve logged into Zoom from your smartphone, calls will continue to ring at your smartphone even when your computer is off.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does Zoom Phone change the way I dial phone numbers? And what about Long Distance codes?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Yes. You will still call your colleagues by dialing their five digit extensions &#8211; and now you can also type out their names. But, you no longer start dialing with a 9 for external calls. You do not need to add a 1 to distinguish between local and long distance calls. Finally, all US and Canada long distance is included at no additional cost, so<strong> long distance codes are no longer used<\/strong> for calls within the US and Canada.<\/span><\/p>\n<p><em>If you need to place international calls, please email the UCS Service Request desk at\u00a0ucshelpdesk@wou.edu<\/em><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do I have to re-record my voicemail greeting?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Yes. Greetings recorded on our current system will not transfer to Zoom Phone. All voice mailboxes in Zoom Phone will have an initial default greeting. You can create multiple greetings on the Zoom website for different situations, like \u2018outside of work hours\u2019, \u2018vacation\u2019, or \u2018summer break.\u2019 You can also define your work hours. Calls made to your WOU number outside of your defined work hours will connect to your voicemail immediately.<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Open your Zoom Phone settings page on the Zoom website (<a href=\"https:\/\/zoom.us\/pbx\/page\/telephone\/myZoomTelephony#\/my-cloud-phone\/settings\" target=\"_blank\" rel=\"noopener noreferrer\">link<\/a>)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Scroll to &#8216;Call Handling&#8217; and under &#8216;Greeting &amp; Leave voicemail instruction&#8217; click &#8216;Audio Library&#8217;<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-23-14.png\" width=\"565\" height=\"501\" alt=\"picture of Zoom Phone voicemail settings\" class=\"wp-image-17817 alignnone size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-23-14.png 565w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-23-14-300x266.png 300w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-weight: 400;\">In the pop-up dialog, click &#8216;Add Audio&#8217;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Choose the tab &#8216;Record by Computer&#8217; and if your web browser asks for permission to use the microphone, click &#8216;Allow&#8217;<\/span>\n<ul>\n<li><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-27-17.png\" width=\"953\" height=\"614\" alt=\"image allowing browser window to use microphone Zoom Phone\" class=\"wp-image-17819 alignnone size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-27-17.png 953w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-27-17-300x193.png 300w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-27-17-768x495.png 768w\" sizes=\"(max-width: 953px) 100vw, 953px\" \/><\/li>\n<\/ul>\n<\/li>\n<li>The webpage allows you to set the loudness of your microphone. Click &#8216;Next&#8217;<\/li>\n<li>Click &#8216;Record&#8217; to begin your recording. Click the small &#8216;stop&#8217; icon on the left of the dialog to stop recording.\n<ul>\n<li><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-33-59.png\" width=\"635\" height=\"326\" alt=\"recording greeting via webpage in Zoom Phone\" class=\"wp-image-17821 alignnone size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-33-59.png 635w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/Screenshot-from-2021-07-26-11-33-59-300x154.png 300w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/><\/li>\n<\/ul>\n<\/li>\n<li>Click &#8216;Add&#8217;, then &#8216;Use the Audio.&#8217;<\/li>\n<\/ol>\n<p><a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360028212652\" target=\"_blank\" rel=\"noopener noreferrer\">Customizing audio greetings and hold music \u2013 Zoom Help Center<\/a><\/p>\n<p><em><strong>Important Note<\/strong><\/em>: Zoom will display a new section, &#8216;Closed Hours&#8217;, if you set custom Business Hours. &#8216;Closed Hours&#8217; is immediately below where you just set your standard voicemail greeting.<\/p>\n<p>&#8216;Closed Hours&#8217; allows you to specify a different voicemail greeting for incoming calls outside of your business hours. If you don&#8217;t want Zoom to play a unique &#8216;closed&#8217; voicemail greeting, in the &#8216;Closed Hours&#8217; section look for &#8216;Greeting &amp; Leave voicemail instruction&#8217;, then click &#8216;Audio Library&#8217;. From the dialog that appears, choose the greeting you previously recorded and click &#8216;Use the Audio&#8217;. Or, click &#8216;Add Audio&#8217; to record a unique greeting for your &#8216;closed&#8217; hours.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is there a limit to the number of voicemails I can keep, and will they still go to my email?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Zoom Phone does not limit your voicemail storage. Voicemails will still be emailed to you, and not only is the audio attached to the email, but so is a text transcription of the voicemail. All of your incoming messages are also available in the Zoom application under the \u2018Voicemail\u2019 tab.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/zp_ss_vmtrans.png\" width=\"729\" height=\"455\" alt=\"picture of Zoom Phone interface transcription\" class=\"wp-image-17830 alignnone size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/07\/zp_ss_vmtrans.png 729w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/zp_ss_vmtrans-300x187.png 300w, https:\/\/wou.edu\/ucs\/files\/2021\/07\/zp_ss_vmtrans-400x250.png 400w\" sizes=\"(max-width: 729px) 100vw, 729px\" \/>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How do I launch the Zoom application? Do I run Zoom from the Portal icon?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">UCS began automatically installing the Zoom client on WOU-managed Windows computers in August. On Windows, look for a desktop icon of a white camera over a blue background, as pictured below. On Mac, look in your Applications folder for the Zoom app with the same icon.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/08\/zoomicon.png\" width=\"87\" height=\"74\" alt=\"zoom icon\" class=\"wp-image-17937 alignnone size-full\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don&#8217;t see Zoom on your desktop, your Start Menu (in Windows), or your Applications Folder (on Mac), you may download and install the Zoom client from <a href=\"https:\/\/zoom.us\/support\/download\" target=\"_blank\" rel=\"noopener noreferrer\">this link<\/a>.<\/span><\/p>\n<p><em><strong>please note:\u00a0<\/strong><\/em>The blue &#8216;Zoom&#8217; icon in your Portal opens the Zoom settings webpage. That&#8217;s where you can record your voicemail or set your business hours. The settings webpage is not the same as the Zoom application. The Zoom Application is a program on your computer (or smartphone). You use the Zoom settings webpage to configure your Zoom account settings. You use the Zoom application to participate in Zoom Meetings or place phone calls.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What happens if my computer is playing music when I receive a phone call?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>Zoom will not attempt to mute or pause application audio from YouTube, Spotify, Pandora, etc. for a Zoom Phone call. If you&#8217;re watching a video or listening to music, you&#8217;ll want to mute or pause that activity before answering the incoming phone call.\u00a0<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;It&#8217;s after September 1st and I\u2019m logged in to my WOU Zoom account. Why isn\u2019t there a \u2018Phone\u2019 section in the Zoom application\u2019s toolbar?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">First, verify you are logged in to Zoom with your WOU Zoom account. Click the &#8216;Profile&#8217; icon at the top right of the Zoom application- it will either be your initials or a picture you selected. In the menu that appears, verify that the word &#8216;LICENSED&#8217; is at the top, and that your log-in email ends with @wou.edu. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/08\/zp_licensed.jpg\" width=\"663\" height=\"457\" alt=\"zoom settings menu displaying 'LICENSED'\" class=\"wp-image-17943 alignnone size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/08\/zp_licensed.jpg 663w, https:\/\/wou.edu\/ucs\/files\/2021\/08\/zp_licensed-300x207.jpg 300w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sign out of Zoom, then sign back in with the &#8216;SSO&#8217; button. If Zoom asks you what our SSO website is, enter <strong>wou-edu<\/strong>\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/08\/zoomssoicon.png\" width=\"416\" height=\"397\" alt=\"zoom login screen with SSO highlighted\" class=\"wp-image-17940 alignnone size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/08\/zoomssoicon.png 416w, https:\/\/wou.edu\/ucs\/files\/2021\/08\/zoomssoicon-300x286.png 300w\" sizes=\"(max-width: 416px) 100vw, 416px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Phone numbers that were used very infrequently over the last three years may have been filtered from WOU\u2019s initial Zoom Phone activation. However, every campus member that needs to place and receive phone calls will be accommodated. Please email ucshelpdesk@wou.edu with your name and WOU phone number (extension).<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What\u2019s going to happen to the old phone on my desk?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">We will visit your office soon after the new system is activated to collect your old phone for electronic recycling.<br \/> <\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I\u2019m an APA, office administrator, or supervisor of an area. Do I still need to inform UCS of staff changes?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">Yes. Please contact the UCS Service Request Desk at ucshelpdesk@wou.edu with updates on new staff that need to use a WOU phone number, or staff changes that will impact phone number assignments.<br \/><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why is the Zoom application asking for my location?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p><span style=\"font-weight: 400\">Your location information is set automatically when you\u2019re using WOU\u2019s campus network in Monmouth or Salem. The application may prompt you to enter your location if you use Zoom Phone when not on WOU\u2019s network.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Zoom Phone has the ability to send your location information with emergency (911) calls. Your location information is used by public safety personnel to direct first responders with better accuracy. <\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I set my business hours but there wasn&#8217;t an option for a lunch break. Is there a &#8216;send calls&#8217; button?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>If you&#8217;ve set custom business hours in your Zoom Phone settings page (the blue \u2018Zoom\u2019 icon at the top of the WOU Portal), you may have noticed you couldn\u2019t enter a gap for lunch. But check out the new \u2018Do Not Disturb\u2019 feature If at any time you don\u2019t want to answer new calls from Zoom. It\u2019s like our old \u2018send calls\u2019 button, except that it includes a timer to return your status back to \u2018Available.\u2019 You could use this feature to set yourself to \u2018Do Not Disturb\u2019 for a 60 minute break or for any period without interruption. This feature is toggled by expanding the menu from the profile icon in the top right of the Zoom application.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wou.edu\/ucs\/files\/2021\/08\/zoom_dnd_menu.png\" width=\"590\" height=\"492\" alt=\"Zoom DND menu\" class=\"wp-image-17975 aligncenter size-full\" srcset=\"https:\/\/wou.edu\/ucs\/files\/2021\/08\/zoom_dnd_menu.png 590w, https:\/\/wou.edu\/ucs\/files\/2021\/08\/zoom_dnd_menu-300x250.png 300w\" sizes=\"(max-width: 590px) 100vw, 590px\" \/><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I record my phone calls with Zoom Phone?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>Zoom Phone allows you to record your phone calls. You can record every phone call automatically or elect to begin call recording on an as-needed basis.<\/p>\n<p>To record calls to and from either your direct extension, a Call Queue, or an Auto Receptionist, you must include a message for the other party stating that the call may be recorded.<\/p>\n<p>Recorded calls can be reviewed in the \u2018Recordings\u2019 tab in the &#8216;Phone&#8217; section of the Zoom settings webpage accessed by clicking the blue \u2018Zoom\u2019 icon in Portal.<\/p>\n<p>Please contact <a href=\"mailto:zoom@wou.edu\">zoom@wou.edu<\/a> to enable call recording.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do you have headset adapters for my new MacBook?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>We have ordered USB A to USB C adapters for computers, such as new MacBooks, that don\u2019t have the larger USB A plug our standard headset requires. Please request this adapter if you don\u2019t have free USB ports left on your docking station. You may also use any bluetooth headset with your MacBook.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I currently use a Video Relay Service like Sorenson for phone calls. Does Zoom Phone replace my VRS?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>Zoom Phone is not a replacement for a Video Relay Service like Sorenson offers. However, Zoom Phone does provide every WOU extension the ability to send and receive text messages, and will attempt to automatically transcribe voicemail messages. These features may be useful to WOU&#8217;s Deaf* community that have a WOU phone number assigned.<\/p>\n<p>Additionally, Sorenson offers their VRS services for Zoom Meetings and Google Meet meetings. Please see their <a href=\"https:\/\/www.sorenson.com\/resources\/conferencesignup\/\" target=\"_blank\" rel=\"noopener noreferrer\">instructions here<\/a> to learn more about combining a VRS interpreter with Zoom Meetings and Google Meet.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How does this impact classroom phones?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<p>Many classrooms have phones at an instruction podium to make calls for technical support or to Public Safety. These phones will remain in the classroom and can still reach UCS for tech support by dialing 8-8925, or Campus Safety by dialing 8-8481 or 8-9000 (emergencies)<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What other training is there for Zoom Phone?&#8221; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;24px&#8221; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;24px&#8221; module_class=&#8221;aks-faq&#8221; _builder_version=&#8221;4.13.0&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;left&#8221; animation_direction=&#8221;left&#8221; hover_transition_duration=&#8221;50ms&#8221; custom_css_main_element=&#8221;background-color: transparent;&#8221; custom_css_toggle_icon=&#8221;content: %22%92039%22&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_toggle_title_last_edited=&#8221;on|desktop&#8221; title_text_color__hover_enabled=&#8221;off|hover&#8221; title_text_color__hover=&#8221;#000000&#8243;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">WOU specific <a href=\"https:\/\/www.youtube.com\/watch?v=39LMp829srY\" target=\"_blank\" rel=\"noopener\">tutorial video<\/a> &#8211; <em><strong>check it out!<\/strong><\/em><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Training video (same as above) plus Q&amp;A session with ASL and captions: (<a href=\"https:\/\/youtu.be\/G3-j-Kw4mco\" target=\"_blank\" rel=\"noopener\">link<\/a>)<\/span><\/li>\n<li style=\"font-weight: 400;\">Detailed Zoom Phone training video from Zoom: (<a href=\"https:\/\/success.zoom.us\/rec\/play\/upR7c-v6qTo3GdSV4wSDVPQqW428eK6s1yYZ8_sOnUnkW3ZVNwHzYOMVNubJcaO6AUXyLWvN-EZGiU9K?autoplay=true&amp;startTime=1598635474000\" target=\"_blank\" rel=\"noopener noreferrer\">link<\/a>)<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u2018In a call\u2019 button explanations &#8211; how to use hold, transfer, mute, etc. : <\/span><a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360036228011-Using-in-call-controls\" target=\"_blank\" rel=\"noopener noreferrer\">(link)<\/a><\/li>\n<li style=\"font-weight: 400;\">Recording a new voicemail greeting : <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360028212652\" target=\"_blank\" rel=\"noopener noreferrer\">(link)<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Expand All | Collapse All Why is Western moving to&#8230;<\/p>\n","protected":false},"author":417,"featured_media":0,"parent":482,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_lmt_disableupdate":"","_lmt_disable":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-17747","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages\/17747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/users\/417"}],"replies":[{"embeddable":true,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/comments?post=17747"}],"version-history":[{"count":0,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages\/17747\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/pages\/482"}],"wp:attachment":[{"href":"https:\/\/wou.edu\/ucs\/wp-json\/wp\/v2\/media?parent=17747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}