{"id":27431,"date":"2026-04-01T10:32:42","date_gmt":"2026-04-01T17:32:42","guid":{"rendered":"https:\/\/wou.edu\/provost\/?page_id=27431"},"modified":"2026-04-01T10:57:21","modified_gmt":"2026-04-01T17:57:21","slug":"student-complaint-process","status":"publish","type":"page","link":"https:\/\/wou.edu\/provost\/nwccu-accreditation\/nc-sara\/student-complaint-process\/","title":{"rendered":"Student Complaint Process"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.5&#8243; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|||on|||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Student Complaint Process<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_font_size=&#8221;20px&#8221; header_2_font=&#8221;|600|||||||&#8221;]<\/p>\n<p>Western Oregon University aims to resolve all student complaints in a fair and expedient manner. Students wishing to file a formal complaint must first seek resolution through the applicable institutional grievance process. Details about the available processes can be found at <a href=\"https:\/\/wou.edu\/provost\/student-grievances\/\">Student Complaints and Concerns<\/a>.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_font_size=&#8221;20px&#8221; header_2_font=&#8221;|600|||||||&#8221;]<\/p>\n<h2>If a complaint cannot be resolved internally<\/h2>\n<p>Students residing in Oregon or in a <a href=\"http:\/\/nc-sara.org\/sara-states-institutions\" target=\"_blank\" rel=\"noopener\">SARA Member state<\/a> (all except those listed below) may file a complaint with the <a href=\"https:\/\/www.oregon.gov\/highered\/about\/Pages\/complaints.aspx\" target=\"_blank\" rel=\"noopener\">Oregon Higher Education Coordinating Council (HECC)<\/a>.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_font_size=&#8221;20px&#8221; header_2_font=&#8221;|600|||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221;]<\/p>\n<h2>Additional information from HECC regarding student complaints<\/h2>\n<ul>\n<li>Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to <a href=\"mailto:complaints@hecc.oregon.gov\">complaints@hecc.oregon.gov<\/a>.<\/li>\n<li>Students may also access the <a href=\"https:\/\/www.oregon.gov\/highered\/about\/Pages\/complaints.aspx\" target=\"_blank\" rel=\"noopener\">HECC Complaints web page<\/a> complaints page at <a href=\"https:\/\/nc-sara.org\/student-complaints\" target=\"_blank\" rel=\"noopener\">NC-SARA\u2019s website<\/a>.<\/li>\n<li>Students that reside in a non-member state may file a formal complaint with <a href=\"https:\/\/www.dca.ca.gov\/consumers\/complaints\/oos_students.shtml\" target=\"_blank\" rel=\"noopener\">California \u2013 Department of Consumer Affairs<\/a>.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_font_size=&#8221;20px&#8221; header_2_font=&#8221;|600|||||||&#8221;]<\/p>\n<h2>Incident of bias, student of concern, incident of sexual misconduct<\/h2>\n<p>The Office of Student Affairs provides <a href=\"https:\/\/wou.edu\/student\/reporting\/\">online reporting forms<\/a> for incidents of bias, students of concern, and incidents of sexual misconduct.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_font_size=&#8221;20px&#8221; header_2_font=&#8221;|600|||||||&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221;]<\/p>\n<h2>Military, service members, veterans, and their families<\/h2>\n<ul>\n<li>GI Bill recipients may <a href=\"http:\/\/www.benefits.va.gov\/gibill\/feedback.asp\" target=\"_blank\" rel=\"noopener\">submit feedback<\/a> and\/or complaints to the VA.<\/li>\n<li><a href=\"http:\/\/www.militaryonesource.mil\/web\/mos\/contact-us\" target=\"_blank\" rel=\"noopener\">Military Spouse Career Advancement Accounts<\/a> (MyCAA) and Tuition Assistance (TA) Scholarship recipients may submit feedback and\/or complaints to the Department of Defense.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_font_size=&#8221;20px&#8221; header_2_font=&#8221;|600|||||||&#8221;]<\/p>\n<h2>Federal Financial Aid Recipients<\/h2>\n<ul class=\"wp-block-list\">\n<li>Feedback can be sent to <a href=\"mailto:Compliancecomplaints@ed.gov\">Compliancecomplaints@ed.gov<\/a><\/li>\n<li>Accreditation related (eligibility requirements, standards for accreditation, or policies)<\/li>\n<li>Complaints may be filed with WOU\u2019s accreditor, NWCCU, on their <a href=\"https:\/\/nwccu.org\/tools-resources\/complaints\/\" target=\"_blank\" rel=\"noopener\">Complaints.<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Student Complaint Process Western Oregon University&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":27326,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"splash-page.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_lmt_disableupdate":"no","_lmt_disable":"","_et_pb_use_builder":"on","_et_pb_old_content":"<h3>INSTITUTIONAL ACCREDITATION<\/h3>\r\nWestern Oregon University is accredited by the <a href=\"https:\/\/nwccu.org\/\" target=\"_blank\" rel=\"noopener\"><strong>Northwest Commission on Colleges and Universities<\/strong><\/a>.\r\n\r\nAccreditation of an institution of higher education by the Northwest Commission on Colleges and Universities indicates that it meets or exceeds criteria for the assessment of institutional quality evaluated through a peer-review process. An accredited college or university is one which has available the necessary resources to achieve its stated purposes through appropriate educational programs, is substantially doing so, and gives reasonable evidence that it will continue to do so in the foreseeable future. Institutional integrity is also addressed through accreditation.\r\n\r\nAccreditation by the Northwest Commission on Colleges and Universities is not partial but applies to the institution as a whole. As such, it is not a guarantee of every course or program offered, or the competence of individual graduates. Rather, it provides reasonable assurance about the quality of opportunities available to students who attend the institution.\r\n\r\nInquiries regarding an institution\u2019s accredited status by the Northwest Commission on Colleges and Universities should be directed to the administrative staff of the institution. Individuals may also contact:\r\n\r\nNorthwest Commission on Colleges and Universities,\u00a08060 165th Avenue N.E., Suite 100,\u00a0Redmond, WA 98052\r\n\r\n(425) 558\u20104224\u00a0 \u00a0 \u00a0<a href=\"https:\/\/www.nwccu.org\">www.nwccu.org<\/a>\r\n\r\nAccreditation by the Northwest Commission on Colleges and Universities refers to the institution as a whole. Therefore, statements like \u201cfully accredited\u201d or \u201cthis program is accredited by the Northwest Commission on Colleges and Universities\u201d or \u201cthis degree is accredited by the Northwest Commission on Colleges and Universities\u201d are incorrect and should not be used.\r\n<p style=\"font-weight: 400\">__________________________________________________<\/p>\r\n\r\n<h4>NWCCU Documents<\/h4>\r\n<ul>\r\n \t<li><a href=\"https:\/\/cdn.wou.edu\/provost\/files\/2025\/03\/Ad-Hoc-Report-Spring-2025-FINAL.pdf\" target=\"_blank\" rel=\"noopener\">Ad Hoc Report (Spring 2025)<\/a><\/li>\r\n \t<li><a href=\"https:\/\/cdn.wou.edu\/provost\/files\/2025\/03\/Financial-Resources-Review-FRR-FINAL-2-28-2025.pdf\" target=\"_blank\" rel=\"noopener\">Financial Resources Review<\/a><\/li>\r\n \t<li><a href=\"https:\/\/d3e7od0na2igqa.cloudfront.net\/provost\/files\/2024\/12\/NOC-Western-Oregon-University-7.12.2024-2.pdf\" target=\"_blank\" rel=\"noopener\">NWCCU Notice of Concern Letter<\/a> (July 2024)<\/li>\r\n \t<li><a href=\"https:\/\/d3e7od0na2igqa.cloudfront.net\/provost\/files\/2024\/12\/Ad-Hoc-Report-Spring-2024-1.pdf\" target=\"_blank\" rel=\"noopener\">Ad Hoc Report (March 2024)<\/a>\r\n<ul>\r\n \t<li><a href=\"https:\/\/d3e7od0na2igqa.cloudfront.net\/provost\/files\/2024\/12\/Commission_Letter-Western-Oregon-University-2024-06-20-1.pdf\" target=\"_blank\" rel=\"noopener\">NWCCU Report of Action Letter concerning the Spring 2024 Ad Hoc Report<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2023\/07\/Commission_Letter-Western-Oregon-University-7_21_2023.pdf\" target=\"_blank\" rel=\"noopener\">Reaffirmation of Accreditation letter<\/a> (July 2023)<\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2023\/06\/WOU-EIE-Peer-Eval-S23-4.pdf\">Evaluation of Institutional Effectiveness (Year 7) Peer-Evaluation Report<\/a><\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2023\/02\/WOU-NWCCU-Year-Seven-Self-Evaluation-15-23.pdf\">Year Seven Mission Fulfillment and Institutional Effectiveness Self-Evaluation Report<\/a> and <a href=\"https:\/\/wou.edu\/provost\/files\/2023\/02\/WOU-Year-Seven-Appendices.pdf\">Appendices<\/a><\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2022\/02\/Western-Oregon-University-Year-6-PRFR-Report-2022.pdf\" target=\"_blank\" rel=\"noopener\">Year Six Policies, Regulations and Financial Report<\/a> (March 2022), <a href=\"https:\/\/wou.edu\/provost\/files\/2022\/02\/Exhibits-Year-6-Report-Western-Oregon-University.pdf\" target=\"_blank\" rel=\"noopener\">Exhibits<\/a>\u00a0and <a href=\"https:\/\/wou.edu\/provost\/files\/2023\/02\/APPENDIX-I-Evaluator-Response-to-PRFR-WOU-S22.pdf\">Peer Evaluation<\/a><\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2019\/02\/2019-Mid-Cycle-Report.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Mid-Cycle Report<\/a> (March 2019) including\r\n<ul>\r\n \t<li>Updates to Recommendations 4, 6, and 7 as required by NWCCU<\/li>\r\n \t<li>Response to Recommendation 5 as required by NWCCU<\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2022\/02\/7.2.19WOU-Mid-Cycle.pdf\" target=\"_blank\" rel=\"noopener\">NWCCU Notification of Response<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2017\/09\/NWCCU-Ad-Hoc-Report-9-15-2017.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Ad Hoc Report (September 2017)<\/a>\r\n<ul>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2022\/02\/Western-Oregon-University-Fall-2017-Ad-Hoc-Action-Letter.pdf\" target=\"_blank\" rel=\"noopener\">NWCCU Notification of Response<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2017\/02\/Feb2017_Year-1_ChapterOne.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Year One Mission and Core Themes Report (March 2017) & Responses to Recommendations 1, 2, and 3 as required by NWCCU<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.nwccu.org\/accreditation\/standards-policies\/standards\/\" target=\"_blank\" rel=\"noopener noreferrer\">NWCCU Eligibility and Accreditation Standards<\/a><\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2016\/09\/NWCCU_Reaffirmation_of_Accreditation_with_Recommendations_2016.pdf\">NWCCU Reaffirmation of Accreditation with Recommendations (July 2016)<\/a>\u00a0(WOU login required)<\/li>\r\n \t<li><a href=\"https:\/\/wou.edu\/provost\/files\/2016\/09\/Recommendation_Report_from_NWCCU_Evaluation_Committee_May_2016.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">NWCCU Evaluation Committee Recommendation Report (May 2016)<\/a>\u00a0(WOU login required)<\/li>\r\n<\/ul>\r\n<h3><a href=\"https:\/\/wou.edu\/provost\/home\/accreditation-updates\/\" target=\"_blank\" rel=\"noopener\">Updates<\/a><\/h3>\r\n<h3>STATE AUTHORIZATION<\/h3>\r\nWestern Oregon University is a member of the <a href=\"https:\/\/nc-sara.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">National Council for State Authorization Reciprocity Agreements (NC-SARA)<\/a> and is authorized to enroll students residing in all 50 states, as well as several territories, of the United States. For more information, visit our <a href=\"https:\/\/wou.edu\/ctl\/the-state-authorization-reciprocity-agreement\/\">State Authorization information page<\/a>.\r\n\r\n\u00a0\r\n<h3>PROGRAM ACCREDITATION<\/h3>\r\n<ul>\r\n \t<li dir=\"ltr\">\r\n<p dir=\"ltr\" role=\"presentation\">National Council for Accreditation of Teacher Education (CAEP) (last renewed in 2015, awaiting results of 2023 review) accredits the College of Education as a unit for all of its educator programs<\/p>\r\n<\/li>\r\n \t<li dir=\"ltr\">\r\n<p dir=\"ltr\" role=\"presentation\">The Oregon Teacher Standards and Practices Commission (TSPC) (last renewed in 2021, without conditions) accredits primary licensure and add-on programs related to teacher preparation<\/p>\r\n<\/li>\r\n \t<li dir=\"ltr\">\r\n<p dir=\"ltr\" role=\"presentation\">Council for Accreditation of Counseling and Related Educational Programs (CACREP) (last renewed in 2017, due for review in 2024) accredits the MS in Rehabilitation and Mental Health Counseling program<\/p>\r\n<\/li>\r\n<\/ul>","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-27431","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/pages\/27431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/comments?post=27431"}],"version-history":[{"count":5,"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/pages\/27431\/revisions"}],"predecessor-version":[{"id":27438,"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/pages\/27431\/revisions\/27438"}],"up":[{"embeddable":true,"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/pages\/27326"}],"wp:attachment":[{"href":"https:\/\/wou.edu\/provost\/wp-json\/wp\/v2\/media?parent=27431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}