[et_pb_section fb_built=”1″ module_id=”basic” _builder_version=”4.16″ _module_preset=”default” custom_padding=”48px||0px||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|16px|0px||false|false” border_color_all=”#c4c6c8″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” min_height=”44px” custom_margin=”||7px|||” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_divider color=”#d3d3d3″ divider_weight=”2px” _builder_version=”4.16″ width=”19%” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”1px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_4_font=”Montserrat||||||||” header_4_font_size=”20px” global_colors_info=”{}”]<\/p>\n
Academic complaints are for concerns and issues related to your classes or your academic program (the degree you are working on). This includes things like grades, assignments, the class syllabus, admission to a program\/major, and academic advising.<\/p>\n
If you’re not sure whether your concern fits into this category, that’s okay: If you file an academic complaint and this process doesn’t apply, we’ll let you know and help you find the right one. You can also take a look at the list of student complaint options<\/a>. And if you’re not sure where to start, we’re here to help. You can contact our office at provost@wou.edu<\/a> or 503-838-8271.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|16px|0px||false|false” border_width_all=”1px” border_color_all=”#c4c6c8″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” custom_margin=”||0px||false|false” custom_css_main_element=”word-break: normal;” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” global_colors_info=”{}”]<\/p>\n If you haven\u2019t already, we strongly encourage you to talk to your instructor about your concern. However, we understand that this isn\u2019t always possible or appropriate, so it is not required.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|16px|0px||false|false” border_width_all=”1px” border_color_all=”#c4c6c8″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” global_colors_info=”{}”]<\/p>\n Use the Online Academic Complaint Form Opens in new window<\/span><\/i><\/a> to submit an academic complaint. It will be routed automatically to the correct person or office\u2014this is usually the division chair. The form will tell you where your complaint is being routed, and you can also find the list of division chairs on the Who to Contact page<\/a>.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/wou.az1.qualtrics.com\/jfe\/form\/SV_ctKMgwwVEBSXmK1″ url_new_window=”on” button_text=”Submit an Academic Complaint” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_text _builder_version=”4.19.3″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” custom_padding=”|16px|16px|16px|false|true” global_colors_info=”{}” custom_padding__hover_enabled=”off|desktop”]<\/p>\n Please note: You don’t have to use the online form. If you want to submit your complaint through another method (e.g., email or letter), still clicking through the online form (without submitting) can give you an idea of what information you might want to include.<\/em><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|16px|0px||false|false” border_width_all=”1px” border_color_all=”#c4c6c8″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” custom_margin=”||0px||false|false” custom_css_main_element=”word-break: keep-all;” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” global_colors_info=”{}”]<\/p>\n If the division chair wasn’t able to resolve your concerns, you can ask the college dean to help find a resolution.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|16px|0px||false|false” border_width_all=”1px” border_color_all=”#c4c6c8″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” custom_margin=”||0px||false|false” custom_css_main_element=”word-break: keep-all;” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|16px|0px||false|false” border_width_all=”1px” border_color_all=”#c4c6c8″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” custom_margin=”||0px||false|false” custom_css_main_element=”word-break: keep-all;” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”100%” module_alignment=”right” custom_margin=”0px||||false|false” custom_padding=”0px|16px|0px||false|false” border_color_all=”#c4c6c8″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#contents” button_text=”Return to Top” button_alignment=”right” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_border_width=”0px” button_icon=”||divi||400″ button_on_hover=”off” custom_margin=”||6px|||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” header_3_font=”Montserrat||||||||” header_3_text_align=”left” header_3_font_size=”28px” custom_margin=”||0px||false|false” custom_css_main_element=”word-break: keep-all;” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n The information provided in an academic complaint may<\/em> be protected by the Family Educational Rights and Privacy Act (FERPA) Opens in new window<\/span><\/i><\/a>.<\/p>\n Employees at Western Oregon University are required by federal law to report any incident of sexual misconduct. If your complaint describes an incident of sexual misconduct that has occurred to you or another student, we must report that information to the Office of Student Affairs. Reporting this information helps the university to safeguard students and get students the help and support needed. You have the right to maintain your privacy: there are confidential support options Opens in new window<\/span><\/i><\/a> available, both at WOU and in the community.<\/p>\n Additional information from HECC regarding student complaints:<\/p>\n Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov. Students may also access the HECC Complaints web page Opens in new window<\/span><\/i><\/a> or the complaints page at NC-SARA\u2019s website. Opens in new window<\/span><\/i><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Academic Complaint Process What is an academic…<\/p>\n","protected":false},"author":957,"featured_media":0,"parent":2308,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"splash-page.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_lmt_disableupdate":"no","_lmt_disable":"","_et_pb_use_builder":"on","_et_pb_old_content":"Academic complaints can be related to areas such as grading, assignments, syllabus related items, program admission, academic advising, and other course-related conduct that impairs learning.\r\n\r\nFor information about this and other available options to address concerns, please visit student complaint processes<\/a>.\r\n\r\nStudents making a complaint are protected from retaliation.<\/strong> Employees found to have engaged in retaliatory action or conduct will be subject to discipline, up to and including dismissal.\r\n\r\nIf your concern involves discrimination, civil rights violations, or sexual misconduct\/harassment, please contact the WOU Office of Human Resources<\/a> (503-838-8963 or hr@wou.edu<\/a>).\r\nIf your concern involves allegations of Title IX violations, please contact the WOU Title IX Coordinator (Heather Mercer, 503-838-8490, mercerh@wou.edu<\/a>).<\/strong>\r\n\r\nA complaint form is available here: wou.edu\/provost\/student-grievances\/academic-complaint-form<\/a>. Use of this form is NOT mandatory. If you choose to not use this form, we recommend that you review it and address the listed questions in your complaint.\r\nStep 1:<\/strong>
Talk to the Instructor \/ Professor<\/h3>\nStep 2:<\/strong>
Submit Complaint<\/a><\/h3>\n\n
Step 3:<\/strong>
College Dean<\/h3>\n\n
Step 4:<\/strong>
Provost<\/h3>\n\n
Step 5:<\/strong>
Higher Education Coordinating Commission (HECC)<\/h3>\n\n
\n
For more information, visit\u00a0<\/span>HECC\u2019s website\u00a0<\/span><\/i><\/a><\/li>\n<\/ul>\n<\/li>\nNotes and Other Important Information<\/h3>\n