{"id":27110,"date":"2026-02-24T16:04:00","date_gmt":"2026-02-25T00:04:00","guid":{"rendered":"https:\/\/wou.edu\/ctl\/?page_id=27110"},"modified":"2026-02-24T16:04:10","modified_gmt":"2026-02-25T00:04:10","slug":"tech-canvas-support","status":"publish","type":"page","link":"https:\/\/wou.edu\/ctl\/tech-canvas-support\/","title":{"rendered":"Tech &amp; Canvas Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;All Resources Section&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Canvas Support for Instructors Row (Container)&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Canvas Support for Instructors&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat||||||||&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_body_font||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Canvas offers support to all students, faculty, and staff! This support is available 24\/7 and 365 days of a year, making it the best way to access prompt support should you encounter any challenges using Canvas.<\/p>\n<p>Support is available by phone, live, chat, or email.<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><strong>Phone:<\/strong>\u00a0866-901-5128<\/li>\n<li><strong>Live-chat:<\/strong>\u00a0You must be logged into Canvas to access live chat. Select the \u201chelp icon\u201d from the left-side menu and choose the option \u201cChat with Canvas support\u201d.<\/li>\n<li><strong>Email:<\/strong>\u00a0You can reach Canvas support at<span>\u00a0<\/span><span style=\"color: #ff0000\"><a href=\"mailto:ctl@mail.wou.edu\" style=\"color: #ff0000\">Email Support<\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Canvas Guides&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h3&#8243; title_font=&#8221;Montserrat||||||||&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_body_font||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Canvas has a rich library of guides, videos, and other resources that will walk you through its different processes and features. Each guide has a detailed table of contents to help you find the content you need quickly. These guides provide detailed instructions and are maintained by Instructure, Canvas\u2019 vendor, meaning they are always the most up-to-date resources.<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><span style=\"color: #ff0000\"><a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Instructor\/ct-p\/canvas_instructor\" style=\"color: #ff0000\">Canvas Resources for Instructors<\/a><\/span><\/li>\n<li><span style=\"color: #ff0000\"><a href=\"https:\/\/community.canvaslms.com\/t5\/Troubleshooting\/tkb-p\/Troubleshooting\" style=\"color: #ff0000\">Canvas Guides for Troubleshooting Common Challenges<\/a><\/span><\/li>\n<li><a href=\"https:\/\/wou.instructure.com\/courses\/368\"><span style=\"color: #ff0000\">Canvas Guides by CTL<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Canvas Templates&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h3&#8243; title_font=&#8221;Montserrat||||||||&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_body_font||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>The Center for Teaching &amp; Learning has created a template for Canvas courses! This template is optional to use, and can be customized after you download it. It includes banners on the Welcome page and Weekly Introduction &amp; Overview pages, customized headers throughout, and a syllabus template. Each page also comes with light instructions, and there is a link to a doc with more in-depth instructions included in the Welcome module.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/wou.instructure.com\/courses\/18100&#8243; url_new_window=&#8221;on&#8221; button_text=&#8221;Click Here For Our Canvas Template&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_divider color=&#8221;#a7a9ac&#8221; divider_position=&#8221;center&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Academic Technology Support Row (Container)&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Academic Technology Support&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat||||||||&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;VoiceThread&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Montserrat||||||||&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;22.5px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_body_font||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>WOU users have access to premium support. Contact<span>\u00a0<\/span><span style=\"color: #ff0000\"><a href=\"mailto:support@voicethread.com\" style=\"color: #ff0000\">support@voicethread.com<\/a><\/span><span>\u00a0<\/span>for assistance. Many questions may also be answered using the guides available on the<span>\u00a0<\/span><span style=\"color: #ff0000\"><a href=\"https:\/\/voicethread.com\/support\/contact\/\" style=\"color: #ff0000\">VoiceThread Support page<\/a><\/span>.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Zoom&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Montserrat||||||||&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;22.5px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_body_font||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #ff0000\"><a href=\"https:\/\/wou.edu\/ucs\/\" style=\"color: #ff0000\">University Computing Solutions<\/a><\/span><span><span style=\"color: #ff0000\">\u00a0<\/span>provides support for Zoom at WOU. You may also find answers to many questions and helpful guides through the\u00a0<\/span><span style=\"color: #ff0000\"><a href=\"https:\/\/support.zoom.com\/hc\/\" style=\"color: #ff0000\">Zoom Help Center<\/a><span style=\"color: #000000\">.<\/span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;ScreenPal (formally known as Screencast-O-Matic)&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Montserrat||||||||&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;22.5px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;&#8211;et_global_body_font||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Support is available through the<span style=\"color: #ff0000\">\u00a0<a href=\"https:\/\/screenpal.com\/help-center\" style=\"color: #ff0000\">ScreenPal Help Center<\/a>\u00a0<\/span>where you will be able to find answers to common questions or submit a help ticket. There are also many useful guides and tutorials available through the<span>\u00a0<\/span><span style=\"color: #ff0000\"><a href=\"https:\/\/screenpal.com\/tutorials\" style=\"color: #ff0000\">ScreenPal Training page<\/a><\/span>.<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#a7a9ac&#8221; divider_position=&#8221;center&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Canvas Support for Instructors Canvas offers support&#8230;<\/p>\n","protected":false},"author":1677,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_lmt_disableupdate":"no","_lmt_disable":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-27110","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/pages\/27110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/users\/1677"}],"replies":[{"embeddable":true,"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/comments?post=27110"}],"version-history":[{"count":5,"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/pages\/27110\/revisions"}],"predecessor-version":[{"id":27116,"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/pages\/27110\/revisions\/27116"}],"wp:attachment":[{"href":"https:\/\/wou.edu\/ctl\/wp-json\/wp\/v2\/media?parent=27110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}