{"id":26293,"date":"2024-09-20T14:02:26","date_gmt":"2024-09-20T21:02:26","guid":{"rendered":"https:\/\/wou.edu\/ctl\/?page_id=26293"},"modified":"2024-09-30T19:07:15","modified_gmt":"2024-10-01T02:07:15","slug":"resources-faq","status":"publish","type":"page","link":"https:\/\/wou.edu\/ctl\/resources-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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For any further questions that you may have, please contact us at CTL@wou.edu<\/span><\/a>.<\/p>\n

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Registrar<\/h3>\n

Course registration can be difficult in terms of understanding when CTL can be involved in a technical support ticket inquiry or not. If students reach out about being dismissed from a class or seeming to not be registered in a class, these are challenges that we are not able to appropriately solve without the insight of the Registrar’s office. Request Forms are the only way the CTL team can confirm that a student belongs in a course. If an inquiry ever comes to you as a professor where there is reasonable doubt about a student’s current academic standing or status, redirect your questions to the registrar to better understand if the student belongs or doesn’t belong in a course before inquiring with CTL about making any changes.<\/span><\/p>\n

For more information about The Registrar’s Office visit their <\/span>website<\/span><\/a><\/span>.<\/span><\/p>\n

Contact Information for the Registrar’s Department:<\/b>
<\/b>\u260e phone: (503) 838-8327 | \u2709 e-mail: registrar@wou.edu<\/a><\/span> | <\/span>Location: ADMIN 104<\/span><\/p>\n

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University Computing Solutions (UCS)<\/h3>\n

The University of Computing Solutions is a department that handles technology support relating to issues outside of Canvas. These types of troubleshooting can be hardware related or software related. The exception is that UCS does handle all login issues, including users who are having trouble logging into Canvas. There are many instances where instructors with support inquiries are unsure which department to touch base with. If you are unsure about which department to seek support from, please do not hesitate to reach out for us to direct you as needed and further discuss if technical obstacles fall under our jurisdiction and responsibility or should be investigated further by UCS.<\/span><\/p>\n

For more information about UCS visit their website<\/a><\/span>.<\/p>\n

Contact Information for the University of Computing Services Department:<\/span>
<\/span>\u260e phone: (503) 838-8925 | \u2709 <\/span>ucshelpdesk@wou.edu<\/span><\/a><\/span> | <\/span>Location: ITC 009<\/span><\/p>\n

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At the Center for Teaching and Learning (CTL), our consultation services are designed to provide personalized, one-on-one support for educators looking to enhance their teaching practices and course design. Whether you’re developing in-person, online, or hybrid courses, we offer tailored advice on a range of topics, including instructional strategies, integrating technology, course alignment, and inclusive practices. Our consultations help faculty explore innovative pedagogical approaches, optimize learning experiences, and implement an assortment of instructional technologies to engage students more effectively.\u00a0<\/p>\n

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At Western Oregon University, courses are managed through the Student Information System (Banner), overseen by the Registrar’s Office. Each course is assigned a unique Course Registration Number (CRN) and automatically gets a Canvas shell\u2014an empty Canvas course\u2014whether it’s being taught online or in person. Six weeks before the start of the term, University Computing Solutions (UCS) generates the live Canvas courses, which will appear on your Canvas dashboard or course list. Enrollments for both students and instructors are automatically synced between Canvas and Banner by a script that runs multiple times per hour, ensuring that enrollment data stays up-to-date.<\/p>\n

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